Manager, Site Reliability Engineer, Platform

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa’s solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo’s cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo’s 500+ employees are located in more than 10 countries around the world.

The Platform Technical Lead will lead the Platform Squad within the SRE Tribe, acting as the technical authority and an enabler for engineering and business squads. This role owns platform standards and lifecycle management to ensure our cloud-native capabilities are reliable, scalable, secure, and operable according to SRE best practices.

You will drive long-term architectural vision while balancing innovation with operational stability, and you will establish strong operational processes and observability foundations across Cloud, Kubernetes, and Service Mesh environments.

What you'll do:

• Act as the technical owner of the Platform Squad, defining, driving, and enforcing platform standards across the full lifecycle (design, rollout, upgrades, and decommissioning) for:
  • Cloud infrastructure
  • Kubernetes
  • Service Mesh
• Ensure platform components are designed and operated according to SRE principles, focusing on reliability, scalability, and operational simplicity.
• Drive architectural decisions with a sustainable platform vision, balancing innovation, security, and operational stability.
• Define, build, and continuously improve operational processes for internal and external consumers, including:
  • Platform onboarding and adoption
  • Change management and release processes
  • Incident, problem, and escalation management
• Act as a point of escalation for complex platform incidents and reliability risks, participating in on-call rotations as needed.
• Ensure platform operations comply with internal controls, audit requirements, and security standards.
• Establish and own platform observability standards, ensuring consistent implementation of Golden Signals:
  • Latency
  • Traffic
  • Errors
  • Saturation
• Define and track platform SLIs, SLOs, and error budgets in partnership with internal consumers.
• Use metrics and operational data to drive prioritization, reliability improvements, and capacity planning decisions.
• Foster a collaborative, servant-leadership culture that enables squads to self-serve while maintaining guardrails.
• Collaborate closely with application engineering teams, other SRE squads, and stakeholders across security, compliance, and architecture.
• Promote knowledge sharing through strong documentation and enablement around platform usage and best practices.
• Provide technical mentorship and guidance to platform engineers, supporting engineering excellence and growth.
• Support the Squad Manager in planning, prioritization, and execution of platform initiatives.
• Ensure work is visible, well-documented, and aligned with broader SRE and company objectives.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice. #LI-Remote

For this role, you must be based in Brazil.

Language Skills

• Proficiency in English at B2 level or above (Upper-Intermediate).

Technical Skills

• Proven experience in Platform Engineering and/or SRE roles, with demonstrated technical leadership.
• Strong hands-on experience with public cloud platforms (AWS preferred; Azure is a plus).
• Strong experience operating Kubernetes at scale (EKS or equivalent).
• Experience with Service Mesh technologies (Istio preferred; App Mesh, Linkerd, etc. are a plus).
• Solid understanding of SRE fundamentals, including SLIs/SLOs, error budgets, and reliability-driven prioritization.
• Strong experience with observability tooling and practices, including metrics, logging, tracing, alerting, and Golden Signals.
• Strong incident management and on-call operations experience, including escalation and problem management.
• Experience with Infrastructure as Code (e.g., Terraform) and cloud-native operational patterns.
• Strong understanding of cloud-native microservices architecture and platform enablement patterns.
• Ability to translate complex technical concepts into clear guidance for non-platform teams.
• Excellent collaboration, communication, and stakeholder management skills.

Basic Qualifications

• 5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced Degree (e.g., Master’s, MBA, JD, MD) or 8+ years of relevant work experience.

Preferred Qualifications

• Experience defining and operating platform onboarding/adoption frameworks and self-service enablement models.
• Demonstrated experience driving long-term platform strategy while maintaining operational stability.
• Experience working in environments with strong compliance and audit requirements.
• Strong background designing and improving change/release management processes for shared platforms.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.