Experience in a technical Customer Support, Implementation, or Onboarding role
Ability to manage multiple customer onboardings simultaneously (e.g., 10+ clients)
Experience with public cloud environments, preferably AWS
AWS Cloud Practitioner certification (required after 1 year of employment)
Requirements:
Lead and manage the technical onboarding for all assigned Mission Cloud customers, including onboarding meetings and project management
Serve as the main technical guide and point of contact for customers; gather and document technical requirements
Collaborate with cross-functional teams (Customer Success, Service Delivery, Sales) to ensure high-quality onboarding and contract alignment
Review contracts and SLAs, ensure service implementations meet contractual requirements, and educate customers on Mission Cloud services and best practices
Job description
As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion.
This position is 100% remote.
Responsibilities
Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers
Understand AWS Cloud Technologies and how they are delivered through Mission Cloud
Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers
Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements
Gather technical requirements from customers, including new and existing AWS account details and configurations
Educate customers on current technologies, Mission Cloud services, and industry best practices
Requirements
Experience working in a technical Customer Support, Implementation, or Onboarding role
Ability to work in a project management role
Ability to work with public cloud, preferably with AWS
Ability to communicate regularly with customers over phone or video conference and email
Ability to work with contracts and understand service level agreements
Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients)
Ability to work in a fast paced evolving environment
AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud)
Use of Artificial Intelligence (AI)
Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices.
About Mission Cloud
Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments.
Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.
