Monitoring Engineer (Poland/remote)

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

We’re looking for a Monitoring Engineer to join us in Cracow, Rzeszow, Warsaw offices or remotely. This role plays a critical part in early issue detection, incident response, and operational excellence by providing real-time insights into infrastructure, applications, and business-critical components.

Requirements

• A university degree in IT or a related field, and at least 3 years of experience in the IT industry.
• Hands-on experience with monitoring tools such as Grafana, Prometheus, VictoriaMetrics, Zabbix, CheckMK, Datadog, Nagios, InfluxDB or ELK STACK.
• Ability to configure alerts and dashboards.
• Understanding of protocols and data formats such as SNMP, ICMP, HTTP(S), REST API, JSON, and YAML.
• Basic knowledge of Linux/Unix environments.
• Basic understanding of networking (TCP/IP, DNS, routing, load balancing).
• Ability to analyze logs and correlate events (e.g., using Grafana Loki, ELK Stack, or Graylog).
• Strong analytical and problem-solving abilities.
• Ability to work independently and take full ownership of assigned tasks.
• Team player with excellent communication skills, able to collaborate with development and operations teams.
• Proficient in English (able to read technical documentation and communicate clearly).
  
  

Nice To Have

• Understanding of distributed systems and High Availability (HA) concepts.
• Experience with scripting languages (e.g., Bash, Python, or Go).
• Familiarity with incident and ticket management tools (e.g., Jira, Opsgenie, PagerDuty).
• Experience with event streaming or message queue systems (e.g., Kafka, RabbitMQ).
• Familiarity with CI/CD pipelines and containerization technologies (e.g., Docker, Kubernetes).
• Knowledge of ITIL, DevOps, or SRE principles.
• Experience working with high-cardinality metrics and large-scale telemetry data.
  
  

Responsibilities

• Design, implement, and maintain monitoring solutions for infrastructure, applications, and services.
• Create, improve, and manage dashboards, metrics, and alerting rules in tools like Grafana, Prometheus, VictoriaMetrics, or InfluxDB.
• Collaborate with development, DevOps, and operations teams to ensure observability of all critical systems.
• Analyze incidents and monitoring data to detect trends, performance issues, and anomalies.
• Optimize alerting strategies to reduce noise and improve detection of real issues.
• Integrate monitoring tools with other platforms (e.g., alerting systems like Opsgenie, ticketing tools like Jira).
• Maintain documentation related to monitoring processes, standards, and best practices.
• Continuously evaluate and improve monitoring infrastructure to support scalability, reliability, and efficiency.
  
  

What We Offer

• Future career opportunities with international exposure.
• A supportive and diverse environment that allows our employees to thrive and learn.
• Private medical healthcare.
• Internal and external trainings.
• Motivizer card.