Key Facts

Remote From:

Full time

English

Hard Skills

Meeting Facilitation Benefits Administration Explanation Of Benefits (EOB) Service Level Management Sales Development Client Services Positive Psychology Organizational Structure

Other Skills

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Record Keeping
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Multitasking
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Customer Service
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Professionalism
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Communication
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Social Skills

Roles & Responsibilities

Previous experience in customer service, sales, or client-facing roles is helpful but not required
Strong communication and interpersonal skills
Organized with the ability to manage multiple tasks
Professional and positive attitude

Requirements:

Communicate with individuals who have requested information about benefit programs
Provide guidance on enrollment materials and confirm eligibility
Answer questions and provide clear explanations of available coverage options
Conduct brief virtual meetings to review program details

American Income Life

Insurance

About American Income Life

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

We are currently expanding our remote team and are looking for individuals who enjoy working with people and delivering a high level of service. In this role, you will assist individuals who have requested information about available benefit programs and help guide them through a simple virtual process.

This position is fully remote and offers structured training, ongoing support, and clear opportunities for professional growth.

Responsibilities

Communicate with individuals who have requested information about benefit programs
Provide guidance on enrollment materials and confirm eligibility
Answer questions and provide clear explanations of available coverage options
Conduct brief virtual meetings to review program details
Maintain accurate records of client interactions and documentation
Stay informed on updates to programs, services, and procedures through ongoing training

Qualifications

Previous experience in customer service, sales, or client-facing roles is helpful but not required
Strong communication and interpersonal skills
Organized with the ability to manage multiple tasks
Professional and positive attitude
Comfortable working in a remote, virtual environment