Key Facts

Remote From:

Full time

English

Hard Skills

Inbound Calls Benefits Administration Benefits Administration Automatic Call Distributor Product Knowledge Customer Centricity

Other Skills

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Team Leadership
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Needs Assessment
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Communication
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Teamwork
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Time Management
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Detail Oriented
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Empathy
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Relationship Building
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Problem Solving

Roles & Responsibilities

No experience required
Strong communication and interpersonal skills for customer service
Ability to work remotely with reliable internet and good time management
Willingness to participate in comprehensive training and collaborate with leadership/training teams

Requirements:

Provide clients with enrollment information and determine qualification eligibility
Manage inbound customer inquiries and provide timely support
Coordinate and direct incoming calls appropriately
Follow up with clients and return calls as needed

American Income Life

Insurance

About American Income Life

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

Our organization operates on an international scale, providing protection solutions to working families across the United States, Canada, and New Zealand, along with services offered through a fully owned subsidiary based in New York.

For over 70 years, we’ve focused on supporting everyday families by offering life, accident, and supplemental health coverage. Our work primarily serves members of unions, associations, and similar groups, helping them secure reliable protection. Our team is built on long-term relationships, connecting with clients in a way that is convenient and comfortable for them.

Key Responsibilities

Provide clients with enrollment information and determine qualification eligibility
Manage inbound customer inquiries and provide timely support
Coordinate and direct incoming calls appropriately
Follow up with clients and return calls as needed
Assist individuals with coverage requests while prioritizing their needs
Prepare and present personalized plan options based on client situations
Stay informed on updates by working closely with leadership and training teams