Key Facts

Remote From:

Full time

English

Hard Skills

Virtual Telecommunications Access Methods Enrollment Management Presentation Software Data Entry Explanation Of Benefits (EOB) Policy Enforcement Customer Inquiries Continuous Training Internal Documentation Call Center Experience Product Knowledge

Other Skills

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Customer Service
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Record Keeping
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Adaptability
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Communication
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Time Management
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Detail Oriented
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Empathy
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Social Skills
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Self-Motivation

Roles & Responsibilities

Strong verbal and written communication skills
Experience assisting individuals with benefits or enrollment processes
Ability to manage inquiries via phone and digital channels
Comfortable with remote work and using digital presentation tools

Requirements:

Assist individuals with enrollment materials and confirm eligibility for available programs
Manage incoming calls and respond to customer inquiries
Provide clear explanations of available plans using digital presentation tools
Document interactions and maintain accurate client records

American Income Life

Insurance

About American Income Life

American Income Life is a major provider of supplemental insurance benefits to working families through relationships established with labor unions, credit unions, and associations. The Company was founded with just $25,000 in borrowed capital more than 50 years ago by entrepreneur and philanthropist Bernard Rapoport. American Income Life is licensed in 49 states, the District of Columbia, Canada, and is registered to carry on business in New Zealand. AIL also has a wholly-owned subsidiary: National Income Life Insurance Company, licensed in the state of New York. American Income Life, along with our New York subsidiary National Income Life, has combined assets of more than $3 billion with more than $46.6 billion of life insurance in force in 2014. (as of 4/15) A.M. Best, one of the country's oldest and most respected insurance ratings companies, has rated American Income Life as A+ (Superior) for Financial Strength (as of 7/17). American Income Life Insurance Company has a long history and rich tradition of partnering with the working family community: through national and local leaders, advocating for key issues and campaigns, and investing in a public agenda that reflects the core values of importance to all working people. If you are interested in a career where your opportunities are truly unlimited, please visit www.ailcareers.com.

Industry: Insurance

Founded: 2018

Company size: 5001 - 10000

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Job description

Our organization is part of a long-established company that has focused on helping working families access financial protection programs for decades. With operations across North America and internationally, the company continues to grow and is currently expanding its remote team.

In this role, you will assist individuals who have requested information about available benefits. The position focuses on providing clear guidance, answering questions, and helping people understand the options available to them through virtual communication.

Key Responsibilities

Assist individuals with enrollment materials and confirm eligibility for available programs
Manage incoming phone calls and respond to customer inquiries
Follow up with individuals requesting additional information about coverage options
Provide clear explanations of available plans using digital presentation tools
Document interactions and maintain accurate records of client information
Continue developing knowledge of program updates, services, and procedures through ongoing training

What We Offer

Comprehensive training and onboarding
Fully remote work environment
Competitive compensation with weekly pay
Performance-based bonuses
Opportunities for career growth and advancement
Health benefits available after the probationary period
A supportive environment that encourages work-life balance

If you enjoy working with people, communicating clearly, and developing new professional skills in a remote setting, we encourage you to apply to learn more about this opportunity.

Ready to apply?

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