Key Facts

Remote From:

India

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

•
Calmness Under Pressure
•
Communication
•
Problem Solving

Roles & Responsibilities

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
5+ years of experience in a technical support role, preferably in a SaaS environment
Strong understanding of REST APIs and experience in troubleshooting API-related issues
Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes

Requirements:

Provide technical support to customers for the Automation Anywhere APA platform, including troubleshooting REST API-related issues
Manage and resolve incidents and requests using ticketing systems (Zendesk, Jira, ServiceNow) and other customer support tools
Explain technical concepts clearly to non-technical users and maintain composure in high-pressure situations
Apply security best practices (OAuth, SAML, SSO) and advise on cloud platform integrations (AWS, Azure) while staying current with Generative AI and Prompt Engineering

Job description

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience in a technical support role, preferably in a SaaS environment.
Strong understanding of REST APIs and experience in troubleshooting API-related issues.
Proficiency in scripting languages (e.g., Python, JavaScript, Bash) for automating tasks and processes.
Knowledge of security standards (authentication/authorization) & practices including OAuth, SAML, and SSO.
Experience with ticketing systems (e.g., Zendesk, Jira, ServiceNow) and customer support tools.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills to explain technical concepts to non-technical users.
Familiarity with cloud computing platforms (e.g., AWS, Azure).
Knowledge of Generative AI and Prompt Engineering.

All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.