RESPONSIBILITIES
Essential functions and responsibilities:
- Maintain and track up to date standard operating procedures for all departments.
- Willing to travel up to 30% of the time in support of job actions, as needed.
- Effectively communicate and deliver presentations to internal leadership, healthcare professionals, and hospital executives.
- Must demonstrate a high level of interpersonal skills to handle sensitive and confidential situations and exercise extreme care in handling company information protected from trade secret disclosure.
- Review, audit, update and create new opportunities, rate cards and jobs within Bullhorn and the Quickbase Order Grid app.
- Assist with creating and updating client presentations.
- Attend client calls to capture notes, identify needs and communicate solutions.
- Work with logistics team to manage, update and analyze hotel RFPs and reported availability.
- Provide accurate and detailed directions regarding housing to all candidates and USN staff.
- Respond to call center tickets and reach a resolution for operations/housing/transportation needs.
- Requires ongoing coordination, communication and/or team problem solving between departments or functional areas for work production or service quality.
- Create, manage and track surveys for internal and external needs.
- Perform additional duties as requested by management.
REQUIREMENTS AND EXPERIENCE
Qualifications required:
- High School diploma required; Associate’s degree preferred.
- Minimum of two years’ experience in general office, customer service, or data entry.
- Ability to follow instructions and work independently while exercising sound judgment.
- Strong organizational and time management skills with proven ability to prioritize tasks and meet performance expectations in a fast-paced environment.
- Demonstrated flexibility and adaptability in handling changing schedules and tasks.
- Excellent verbal and written communication skills, with a high level of interpersonal skills to manage sensitive and confidential situations using tact, discretion, and diplomacy.
- Strong decision-making skills, including the ability to interpret and apply written procedures and policies.
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint; familiarity with operating systems preferred.
Qualifications desired:
- Intermediate to advance excel skills.
- Marketing & Communication Skills (including formatting and creating presentations)
- Proficiency with Business Tools: QuickBase, Smartsheet, Bullhorn, DocuSign, etc
- Prior experience in healthcare, staffing environment or project planning
- Prior experience working in a multi-company or divisional organization
- A sense of urgency
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Ability to use sensory skills to effectively communicate and interact with other employees and the public through use of the telephone, email, video conference and face to face contact
- Ability to use manual dexterity, visual acuity and hearing acuity to effectively use and operate office related equipment such as but not limited to a computer, copier, scanner, camera, phone, headset, keyboard and mouse
- Ability to sit for extended periods of time at a keyboard and workstation with low periods of reaching and standing
- Ability to lift up to 15 pounds at times
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Ingenovis Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.
RESERVATION OF RIGHTS
Essential functions contained within this job description are listed above; they are subject to change at any time due to reasonable accommodation or other reasons set forth by management.
Compensation Range
$22.12 - $27.12
Benefits include: health, dental, vision, FSA/HSA, company-paid life insurance, 401K with discretionary match, paid time off, paid parental leave, and tuition reimbursement.
