Role Overview
This is a full-time remote position (40 hours per week) providing comprehensive administrative and
executive support to a busy outpatient mental health practice. The successful candidate will
function as the clinic's front-line operational hub — managing communications, coordinating
schedules, and supporting growth initiatives.
The ideal candidate is independent, reliable, and motivated to build a long-term career within a
mission-driven healthcare organization.
Key Responsibilities
Patient Communication and Front-Desk Functions
● Answer incoming phone calls and respond to emails promptly
● Provide clear, respectful information to current and prospective patients
● Ensure no calls or inquiries go unanswered
● Maintain confidentiality and professionalism in all interactions
Scheduling and Care Coordination
● Schedule, reschedule, and confirm appointments
● Maintain accurate provider calendars
● Coordinate patient intake processes
● Help optimize scheduling efficiency to reduce gaps and wait times
Insurance and Administrative Support
● Assist with insurance paneling processes (preferred skill)
● Support verification and administrative documentation tasks
● Maintain organized digital records
Community Outreach Support
● Conduct outreach to hospitals, agencies, and referral partners
● Help maintain relationships that support patient referrals
● Assist with tracking outreach activities
Executive and Operational Support
● Identify workflow gaps and proactively suggest improvements
● Support administrative projects as the clinic expands
● Assist leadership with day-to-day operational needs
Candidate ProfileHighly independent and able to work without constant supervisionEmpathetic, patient, and respectful with diverse populationsStrong verbal and written communication skillsOrganized and detail-orientedComfortable handling sensitive healthcare informationReliable with strong time-management skillsInterested in a long-term role with growth potentialPreferred (Not Required)Experience in healthcare administration or mental health settingsFamiliarity with insurance processes or panelingPrior virtual assistant or remote administrative experienceWhy Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
$500 entry monthly raffle
NO TRACKER. NO PROBLEM
