Licensed P&C Customer Service Specialist

Fully Remote | Full-Time | Call Center / Customer Service
Salary: $19–$21 per hour

Are you an experienced insurance professional looking for a fresh start in a supportive, remote environment?

We’re seeking a Licensed Property & Casualty Customer Service Specialist who is passionate about delivering exceptional service while helping clients feel confident and protected. If you thrive in a fast-paced setting and enjoy strengthening client relationships, this could be the perfect fit.

About the Role

As a Licensed Customer Service Representative – P&C, you’ll serve as the first point of contact for insured members, providing high-quality inbound service while protecting and strengthening client relationships.

You’ll handle routine inquiries, process policy updates, resolve billing and coverage questions, and ensure accurate documentation within insurance provider systems and workflows. At the same time, you’ll identify coverage gaps, uncover growth opportunities, and proactively schedule referrals to internal licensed specialists; directly contributing to retention, cross-sell success, and long-term member loyalty.

All responsibilities are performed within established quality, compliance, and performance standards.

What You’ll Do

• Answer inbound insurance calls
• Deliver exceptional service and aim for first-call resolution
• Assist customers with:
• Billing questions and payments (PCI compliant)
• ID cards and policy documents
• Endorsements (address, vehicle, and driver changes)
• Reinstatements and procedural cancellations
• Schedule account reviews for the inside sales team
• Accurately document all interactions within insurance provider systems
• Identify coverage gaps and growth opportunities
• Proactively refer members to internal licensed specialists

What You Bring

• Active Property & Casualty insurance license in Minnesota
• Minimum 2 years of customer service experience in a professional environment
• Prior insurance agency or contact center experience preferred
• Strong verbal and written communication skills
• Ability to multitask across multiple systems in a fast-paced environment
• Intermediate proficiency with Microsoft Office and internet-based applications
• Bilingual in English and Spanish is a plus, but not required

What We Offer

• Fully Remote (Work from Home)
• Monday–Friday Schedule
• Hands-On Training
• Career Growth Opportunities
• Competitive pay: $19–$21 per hour

Why Join Us?

This is more than a call center role, it’s an opportunity to build a meaningful career in insurance. You’ll play a key role in protecting clients, strengthening relationships, and supporting long-term growth, all while working remotely in a structured and supportive environment.

If you're licensed, motivated, and ready to grow, we’d love to hear from you.