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Dispatch Call Center Agent

Role overview

Qualifications

  • 1 year of call center experience (dispatch or customer service)
  • Own computer (desktop or laptop with a 4-core processor) and wired USB headset with microphone
  • Reliable and dependable with experience in data entry and word processing; able to work in a fast-paced environment with attention to detail and accuracy
  • Fluent in English (reading, writing, speaking)

Responsibilities

  • Taking inbound calls and making outbound calls to customers daily
  • Dispatching the proper technicians or resources to the customer
  • Remaining calm in the face of potentially distressed customers
  • Providing customer service with empathy and ensuring client needs are met

Key facts

Other skills

  • Basic Internet Skills
  • Calmness Under Pressure
  • Communication
  • Teamwork
  • Reliability
  • Punctuality
  • Empathy

About the company

Leading Edge Connections logo

Leading Edge Connections

Leading Edge Connections is a cutting-edge virtual contact center that has established itself as the number one player in the industry in America. Founded in 2017 by Jon Juliano and Eric Sims, Leading Edge Connections has redefined the traditional contact center model by embracing remote work as its core operating principle. As a fully remote organization, Leading Edge Connections leverages the latest technology and innovative strategies to deliver exceptional customer experiences for its clients. With a team of highly skilled and talented remote agents located across the United States, Leading Edge Connections provides unparalleled customer support, sales, and lead generation services to businesses of all sizes and across various industries. At Leading Edge Connections, the team is driven by a shared passion for excellence and a commitment to delivering results. Through a combination of state-of-the-art technology, comprehensive training programs, and a supportive work culture, Leading Edge Connections empowers its remote agents to deliver outstanding performance and exceed client expectations. As the #1 virtual contact center in America, Leading Edge Connections has earned a reputation for its exceptional customer service, exceptional results, and industry-leading expertise. With a track record of success and a forward-thinking approach to remote work, Leading Edge Connections continues to revolutionize the contact center industry and set new standards for excellence

Company details

Company size1001 - 5000

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Job description

Job description - This is a remote position 

Remote Dispatch Call Center Agent - Part-time 20 hours

Have you always wanted to work in an environment where you are an integral part of the FAMILY and make a true difference in people’s lives? Do you love working with people and helping make their experience the best possible? Are you excited to get up and start your day every morning and enjoy spending time with happy people like you? If you answered yes to all three questions, this position may be for you.
We represent many clients looking for Remote Call Center Agents. If you’re looking for a position with a successful business and want the opportunity for personal growth and upward mobility, then come join our team at Leading Edge Connections!
The old way of doing contact center work is dead, and it's time to make a move to the leading edge of what's next.
How?
LEC provides a new way to leverage technology, a new way to experience employment, a new type of client relationship, and a culture that truly is *FOR The People*. Leading Edge Connections, LLC. is a full-service virtual Customer Experience & Sales transformation company built for the NOW.

Minimum Requirements:

  • 1 year of call center experience (dispatch or customer service)
  • Must have your own computer (desktop or laptop with a 4-core processor) - but NO CHROMEBOOKS, Ipads/Tablets OR Macbooks 
  • ** Must have a wired USB headset with a microphone ** (Please use this in your interview)
  • Reliable and dependable
  • Experience with data entry and word processing is required
  • Must be able to work in a fast-paced position with attention to detail and accuracy
  • Must possess basic computer knowledge
  • Team oriented with a positive, “can do” attitude
  • Fluent in writing, reading & speaking English

Preferred Qualifications:

  • 2 Monitors/Screens- required for some projects
  • Two years or more experience in a call center environment (sales or customer service)
  • Experience in Salesforce, Hubspot or other CRM, DialPad is a definite plus

Responsibilities include but are not limited to:

  • Taking inbound calls and making outbound calls to customers daily
  • Dispatching the proper technicians or resources to the customer 
  • Remaining calm in the face of potentially distressed customers 
  • Being on time each day
  • Providing customer service with empathy and care
  • Ensure client needs are met

Job Type: Part-time 20 hours - 1099 Contract
-Day shifts 

Pay: $15-$16 per hour 

Experience:

  • Call center: 1 year (Required)

Work Location: Remote

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MR

Marcus Rivera

Chief Revenue Officer

m.rivera@company.com
linkedin.com/in/marcusrivera
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