LMS Administrator

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

• The LMS Administrator ensures that the LX technologies are functioning at its optimum level. The role involves a good understanding of how the technology works in order to provide the best learning experience to TaskUs Teammates. Some of the LX technologies being cared for include – but not limited to – the Learning Management System, tools, apps and platforms (internal or externally developed) globally deployed to the LX team.
  
  The LMS Administrator generates reports on a regular basis. Such reports are used to track compliance, respond to clients and internal stakeholders and to provide analysis, insights, and recommendations. Needless to say, the reports should be done in a timely manner with accuracy in mind.
  
  The role also involves managing the user roster for each LX technology. This ensures that the correct users are able to access the assigned space/s, tools, and features of the system. To do this, the Junior Administrator is expected to collaborate and coordinate with relevant groups, individuals or departments.
  
  This role will report directly to the LX Tech and Analytics Manager and will support global LX operations in all geos.

  The LMS Administrator are expected to fulfill the following duties:

• Reports and Analytics

  • Generate compliance reports on a regular basis

  • Ensure reports are updated according to the agreed schedule

  • Provide analysis, insights, and recommendations on generated reports

  • Run ad hoc and standard reports for compliance systems

   

  User Management

  • Ensure that the roster is up-to-date

  • Assign users the correct access and permissions

  • Ensure that the correct users are able to access the correct space/s, tools, and features of the system

  • Coordinate and collaborate with relevant department/s should there be any issues with a user’s profile and access

   

  Course and Content Management

  • Conduct testing and provide feedback on content, especially on interactivities

  • Set up course pages according to the agreed specifications 

  • Uploaded training materials or set-up learning objects in the course pages with the correct settings

  • Function as a Systems QA wherein you will create or upload learning events

  • Ensure that details of a course are properly documented and up-to-date

   

   Site Management

  • Configure, maintain, and continuously improve tools, dashboards, apps, plugins, etc.

  • Conduct regular audits and system checks to identify, troubleshoot, and resolve front-end tech-related system issues and challenges as well as help to identify and prevent potential problems before they occur

   

  Troubleshooting and support

  • Interact with the developers, stakeholders, and learners to analyze, troubleshoot, and respond to any system related issues while following TaskUs’ communication guidelines

  • Coordinate with the required departments to help increase compliance

  • Create and maintain slick, easy to read dashboards for compliance and system issues

  • Provide walkthroughs to users as needed

  • Collaborate with others in creating user guides, training materials, knowledge articles, etc. related to system activities

  Research and Analysis

  • Regularly search and discover basic skills related to the job and share through the teams development session

  • Stay abreast of latest trends and developments in learning technologies

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.