L1 Technical Support

This is a remote position.

**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

JOB TITLE: L1 Technical Support

Working Hours: TBD (usually US hrs | Night shift)

Offer: PHP 40k per month
Start Date: TBD

JOB ROLE & RESPONSIBILITIES: 

• Provide end user technical support as needed from tickets received by
  

• phone, email, or customer portal
  

• Escalate tickets to tier 2 and tier 3 support technicians as needed
  

• Understanding of networking services such as DNS, DHCP, and ability to
  

• troubleshoot basic connectivity problems
  

• Workstation imaging
  

• Virus/Malware removal
  

• Maintain and update documentation
  

JOB REQUIREMENTS:

• 1-2 years providing IT support to end-users
  

• Experience with MSP​
  

• Experience with administration of Office 365 and Office product suite
  

• Experience with administration of Active Directory, implementing
  

and troubleshooting Group Policy, and AD topologies

• Understanding of VoIP technologies, administration, and troubleshooting
  

• Knowledge of SaaS based products, and management of customer licenses
  

• Excellent communication skills both written and verbal
  

• Resourceful, and able to take initiative in a dynamic environment
  

• Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding:
  

          o ITIL Foundation

          o CompTIA A+

          o CompTIA Net+

          o CompTIA Security+

EXPERIENCE:

• Help desk: 3 years (Preferred)
  

• Windows: 3 years (Preferred)
  

• Administering Office 365: 3 years (Required)