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Call Center EU Intern - Germany

Sungrow Power Supply Co., Ltd.

Key Facts

Remote From: 
Germany
Internships
Junior (1-2 years)
English, German

Other Skills

  • •
    Microsoft Excel
  • •
    Intercultural Communication
  • •
    Communication
  • •
    Analytical Skills
  • •
    Adaptability
  • •
    Teamwork
  • •
    Quick Learning

Roles & Responsibilities

  • Experience in data analysis using Power BI, Excel, and Python.
  • Understanding of basic engineering work structure.
  • Strong communication skills in multicultural environments.
  • Proficiency in English, German, or Chinese at C1 level; additional European languages are a plus.

Requirements:

  • Analyze data from Hotline and Service Tickets in the EMEA region.
  • Use analysis results to optimize hotline planning and ticket handling processes.
  • Support Hotline Service Partners in daily activities, including account creation and providing training materials.
  • Coordinate with internal resources for hotline partners and optimize current reports with data analysis tools.

Job description

Your mission
We are looking for you to join our Sungrow team as our new Call Center EU Intern!
 
What does a Call Center EU Intern do, you might ask?
Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy! 
 
In a little more detail, this is what you will do in your day to day job:

  • Data Analyze of Hotline and Service Ticket in EMEA region.
  • Use the results of the analysis to help optimize the hotline plan and ticket handling processes.
  • Support the Hotline Service Partner in their daily work, for example account creation and training material support.
  • Coordinate with internal resources for hotline partners.
  • Optimize current report with DATA analyze tools.
Your profile
All right, all right, so I hope you are now aware of what is up for you, what background should you have in order to feel comfortable with this role? 

  • Preferably have some experience of data analysis using Power BI or Excel and Python.
  • Understand basic engineering work structure.
  • Communicate well in a multicultural environment.
  • Multilingual is a big plus.
  • Have a strong willingness to work with a dynamic team.
  • Fast learner and analytical skills are a must.
  • English (C1), German (C1) or Chinese (C1). Additional European languages are a plus.
Why us?
Because we are awesome!
Apply for this job
About us
We are a green tech company with young creative minds.
We are fighting every day to make our mission happen – Clean Power for All!

With 870+GW of clean power presently installed worldwide, we are on the road to success!

Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems.
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