Key Facts

Remote From:

Full time

English

Hard Skills

Payment Plan Agreements Fair Debt Collection Regulatory Compliance Disaster Response Outbound Calls Data Entry Online Communication Sarbanes-Oxley Act (SOX) Compliance Email Management Account Management Inbound Calls Financial Analysis Copayment Collection And Processing Shift Scheduling

Other Skills

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Administrative Functions
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Communication
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Customer Service
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Detail Oriented
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Relationship Management

Roles & Responsibilities

Knowledge of FDCPA and related regulatory requirements for debt collection
Experience in mortgage loan collections or servicing
Strong data collection and accurate data entry skills
Excellent communication and negotiation abilities with flexibility for evenings and Saturdays

Requirements:

Communicate with borrowers to provide account updates, collect payments, promise-to-pay commitments, and establish repayment plans
Advise borrowers on options to retain homes or discuss alternatives to foreclosure; collect financial information and input borrower data accurately
Inform borrowers about non-home retention options and FEMA disaster assistance; follow up on prior promise commitments
Maintain compliance with FDCPA and other regulatory requirements; adhere to investor, agency, and company guidelines; assist with administrative tasks; some evening and Saturday shifts required

Union Home Mortgage Corp.

Financial Services

About Union Home Mortgage Corp.

Since our inception in 1970, Union Home Mortgage has guided hundreds of thousands of aspiring homebuyers through the process of achieving homeownership. Driven by the belief that homeownership should be accessible for everyone, we go the extra mile for every customer, while providing a personalized experience unmatched in the industry. Guided by the vision and dedication of our President and CEO, Bill Cosgrove, we’ve built a world-class company where people come first. With a culture that stands out in the mortgage industry, you won’t find employees here – only Partners - who live by the shared values of our Code of Conduct. We respect one another, communicate openly and hold each other accountable. Our commitment to delivering personal, world-class service has helped us expand our reach into over 44 states + D.C. and grow our annual lending volume trending over $5 billion in responsible lending per year, trending over $13 billion in 2021. NMLS #2229 Union Home Mortgage Corp. is an Equal Housing Lender. Loans are available on a fair and equal basis regardless of race, color, national origin, religion, sex, handicap, marital status, sexual orientation, familial status (having children under the age of 18), age (if old enough to enter a contract), because income is from public assistance, or because a right was exercised under the Consumer Credit Protection Act. nmlsconsumeraccess.org https://www.sml.texas.gov/wp-content/uploads/2021/07/rmlo_80_200_b_recovery_fund_notice.pdf

Company type: Large

Industry: Financial Services

Founded: 2018

Company size: 1001 - 5000

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Job description

The Payment Assistance Specialist is responsible for communicating with borrowers to collect payments on delinquent accounts and inform borrowers of the availability of programs that may provide assistance in making their mortgage payment more affordable. Methods of communication may include outbound and inbound calls, e-mail, and/or online chat.

At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:

Maintain positive relationships while communicating with borrowers to:
- Provide updates on accounts
- Collect payments, promise-to-pay commitments and establish repayment plans
- Provide information and guidance to borrowers for retaining their homes and/or discussing alternatives to foreclosure
- Collect financial information and correctly input borrower data
- Communicate non-home retention options to borrowers
- Make contact with borrowers who may have been impacted by FEMA declared disasters to advise of assistance available
Follow up with borrowers on prior promise commitments
Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and other regulatory requirements as related to collection calls
Understand and adhere to investor, agency, and company guidelines
Assist in completion of administrative and clerical projects
Some evening and Saturday shifts required