This is a remote position.
We are seeking a mid-level Salesforce Administrator with 2 - 5 years Salesforce Administration experience with years of technical experience and a proven ability to analyze, design and optimize process.
The Salesforce Administrator will be part of a high-performing and collaborative CRM Service team to deliver Salesforce Student Success Hub projects in support of undergraduate advising. The position will take direction from to the Applications Developer Manager and report administratively to the Sr. Director of CRM Services team.
This position will have the following responsibilities:
• All aspects of user and license management including new user setup/deactivation, roles, profiles,
permissions, public groups, organization wide defaults, sharing rules
• Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment
rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings,
mobile administration, dashboards and reports
• Sandbox environment management
• Manage less complex Salesforce integrations - those not handled by Salesforce Developer or
Consultant/Partner.
• Identify, install and maintain appropriate apps from the AppExchange for event management, mass email,
document merge, and more.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional
user experience
• Identify unused or underutilized platform features
• Coordinate efforts on prioritized project and service requests with CRM Services leadership, team members
and Office of Undergraduate stakeholders
• Ensure platform changes are documented and communicated to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation
• Working with integrated applications including Office365, Riva Calendar synchronization
Required:
• Strong Salesforce product knowledge and at least 2+ years’ of Salesforce Administration hands-on
experience with Service Cloud, Education Cloud, Student Success Hub or Experience Cloud
• Certified Salesforce Administrator
Desirable:
• Trailhead – Ranger Level
• Trailhead Superbadges – Admin Super Set or App Builder Super Set
• Additional Salesforce certifications, e.g. Advanced Administrator, Platform App Builder
• Bachelor’s/Postgraduate degree, or professional qualification
• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Creative and analytical thinker with strong problem-solving skills.
• Translating requirements into technical solutions
• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Workflow, Process
Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts,
apps, actions, custom settings, mobile administration, dashboards and reports
