Business Applications Administrator

K2United is an organization that houses two distinct, national, customer-facing brands tied together by a shared purpose: setting the standard for an  extraordinary workplace. Through our brands, K2Share and CareerSafe, we provide advisory services in cyber risk management and online education for workforce readiness.

Our four core values define how we show up every day:

• Respect Others – We lead with respect, building trust and connection.
• Internally Driven – We are relentlessly compelled to accomplish our objectives.
• Collaborative Innovation – We create by listening, sharing, and working together.
• Client Success – We hold our client’s mission as our own.

We believe in people who are accountable, curious, and motivated to make an impact that matters.

Our programs make a big impact—CareerSafe supports 2 million+ users per year, and K2Share delivers IT support on federal systems. You’ll have the opportunity to shape technology strategy, lead a talented IT team, and make a difference in a mission-driven, small-business environment that values professional growth and work/life balance.

About You

You’re a systems-minded operator who cares deeply about reliability, structure, and doing things the right way. You enjoy owning platforms end-to-end—keeping them stable, secure, and predictable—while partnering with others who define business priorities and strategy.

You’re comfortable administering complex enterprise systems, following governance standards, and executing changes with discipline. You like reducing chaos through clear configuration, automation, and documentation, and you take pride in being someone teams can rely on when systems need to work.

You’re not chasing shiny features for their own sake—you’re focused on platform health, data integrity, and scalable operations.

Your Impact

As the Business Applications Administrator, you support and advance K2United’s business applications ecosystem. You are responsible for the day-to-day administration, reliability, and integrity of designated enterprise platforms—including Atlassian tools, ERP systems, and other approved applications—while providing delegated administrative support and backup coverage for Salesforce.

Your work ensures that systems:

• Operate predictably and securely
• Align with approved business processes
• Maintain clean, reliable data
• Scale without unnecessary complexity

You own how supported systems work and stay healthy. You do not own business prioritization, requirements definition, user adoption strategy, or primary Salesforce ownership—but your execution makes all of those possible.

Key areas of impact include:

• Atlassian Platform Administration: Ensuring Jira and Confluence are consistently configured, governed, and integrated across the enterprise.
• Salesforce Support: Providing reliable backup administration and executing well-defined, lower-risk configuration and maintenance tasks.
• Enterprise Application Operations: Keeping ERP and other business systems stable, integrated, and up to date.
• Automation: Reducing manual effort and error through well-designed, supportable workflows and integrations.
• System Integrity & Security: Monitoring health, validating changes, and supporting compliance and audit readiness.

Your success is measured by system reliability, low incident rates, clean deployments, and platforms that teams trust.

Core Experience & Skills

• Experience administering enterprise business applications (e.g., Atlassian, ERP platforms, CRM systems)
• Hands-on Jira and Confluence administration experience (projects, workflows, permissions, spaces)
• Working knowledge of Salesforce administration, with the ability to execute delegated configuration tasks
• Experience supporting integrations and data flows between systems
• Strong understanding of change management, configuration control, and platform governance

Automation & Technical Capability

• Experience building or maintaining automations (e.g., Salesforce Flow, Atlassian Automation, scripts, or integrations)
• Ability to test, validate, and document automation to ensure long-term supportability
• Comfort troubleshooting system issues using structured, methodical approaches

Operational & Collaboration Skills

• Detail-oriented with a strong focus on data integrity and system reliability
• Able to follow standards while applying practical judgment
• Comfortable partnering with IT leadership, vendors, and cross-functional teams
• Clear communicator who documents decisions, configurations, and procedures

Nice to Have

• Experience supporting ERP systems
• Familiarity with IT service management practices (incident, problem, and change management)
• Experience working in regulated or audit-sensitive environments

Benefits:

We’re invested in the people who make our success possible. As a K2United employee, you’ll enjoy a comprehensive set of benefits and opportunities that meet you where you are. These benefits include:

• 401(k) plan with employer matching contributions
• Low-cost, comprehensive medical benefits for employees and their families
• Flexibility for those needing time off for jury duty, voting, military leave, etc.
• Wellness stipend program (includes fitness reimbursement program)
• Tuition stipend
• Casual dress work environment
• Technical training and certifications as required
• Any of our CareerSafe Online training courses for free to employees and their immediate family

Applicants must be willing to take a drug test and submit to a credit and background investigation as part of the selection process.

The U.S. government restricts access by Foreign Nationals to certain types of technology and technical data. Consequently, this posting is intended only for U.S. citizens.

K2United, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.

This job description is not an exhaustive list of job responsibilities. K2United management reserves the right to change or alter this job description at any time without notice.