Support Representative

This company is seeking a highly organized, tech-savvy Support Representative to join their team. This role combines customer support, administrative setup tasks, and content creation through screen recordings and documentation.
The ideal candidate is sharp, dependable, a fast learner, and comfortable working in a tech-forward, B2B SaaS environment.

• Manage up to 100 Zendesk tickets per week with timely, professional, and accurate responses.
  

• Support customers via email and ticketing channels.
  

• Troubleshoot issues and provide clear, step-by-step guidance.
  

• Update, maintain, and optimize macros, canned responses, and support templates.
  

Help Center Content & Training Materials

• Create screen recordings, walkthrough videos, and visual tutorials to guide customers through the platform.
  

• Write and update Help Center articles, FAQs, and onboarding documentation.
  

Administrative & Platform Setup

• Assist with setting up customer registration pages and other event-related configurations.
  

• Populate customer details into templated contracts and manage light invoicing tasks.
  

• Maintain organized internal documentation, spreadsheets, and project notes.
  

• Work closely with the team to ensure all administrative setup tasks are completed accurately and on schedule.
  

• 2+ years of experience in customer support, administrative operations, or a related role.
  

• Strong experience with Zendesk or similar help desk platforms (Freshdesk, Intercom, Help Scout).
  

• Excellent English writing and communication skills -  able to produce clean, polished, professional text quickly.
  

• Extremely computer-savvy, with the ability to learn new software and tools quickly.
  

• Experience in a B2B or B2B SaaS environment is preferred.
  

• Comfortable managing multiple conversations, tickets, and administrative tasks simultaneously.
  

• Strong attention to detail, accuracy, and organization.
  

Bonus Qualifications

• Spanish-speaking/writing skills.
  

• Background working in B2B or SaaS environments
  

• Salary: $1,500–$2,000 USD per month
  
• 100% Remote anywhere in Latam