Collections Agent - 12 Month Contract

This is a remote position.

Collections Agent (12-Month Contract | Remote - Pakistan)

We are hiring on behalf of our client for an exciting opportunity as a Collections Agent. If you have a strong background in B2B collections, excellent communication skills, and a proactive approach to problem-solving, this role is for you!

Key Responsibilities:

• Proactively follow up with customers via calls and emails to ensure timely payment of overdue invoices.
  
• Enforce company policies related to payments, cancellations, and service suspensions.
  
• Take full ownership of customer disputes, seeing them through to resolution.
  
• Maintain compliance with internal controls and established processes.
  
• Reconcile sales ledger accounts as needed and ensure accuracy in records.
  
• Respond promptly to customer and internal inquiries regarding invoices and payments.
  
• Escalate unresolved debt issues to relevant account managers and team leads.
  
• Collaborate with teams across order management, customer service, cash applications, and sales to resolve disputes efficiently.
  
• Assist customers with payment discrepancies, refunds, tax procedures, account statements, and related queries.
  
• Keep customer records up to date and document account statuses through reviews and internal meetings.
  
• Support the global Credit & Collections team through knowledge sharing and process improvements.
  
• Handle additional related tasks as required.
  

Requirements

What We’re Looking For:

• Experience: 2+ years in a B2B collections environment.
  
• Communication: Strong verbal and written English skills.
  
• Problem-Solving: Ability to think critically and resolve issues effectively.
  
• Customer Focus: Committed to delivering excellent service while managing debt collection.
  
• Detail-Oriented: Strong attention to accuracy and ability to meet deadlines.
  
• Tech-Savvy: Familiarity with MS Office (Excel preferred); experience with SAP, Salesforce, or HighRadius is a plus.
  
• Organizational Skills: Ability to prioritise multiple tasks and work efficiently in a fast-paced environment.
  

Role Details:

• Contract Duration: 12 months
  
• Location: Fully remote, based in Pakistan
  

If you’re looking for a challenging and rewarding opportunity in collections, apply today!