Key Facts

Remote From:

Anywhere

Full time

Senior (5-10 years)

English

Hard Skills

Other Skills

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Microsoft Office
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Collaboration
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Communication
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Leadership
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Multitasking
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Supervision
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Prioritization
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Problem Solving

Roles & Responsibilities

3-6 years of relevant work experience in transportation management or logistics
Bachelor’s degree in business, logistics, supply chain management, or related field
Proven experience in transportation management with strong knowledge of transportation operations, regulations, and best practices
Proficiency in transportation management software and Microsoft Office applications

Requirements:

Monitor on-time delivery performance across parcel carriers and drive corrective actions for recurring service failures
Translate carrier performance analytics into actionable operational improvements and maintain carrier performance scorecards
Oversee claims governance and resolution, mitigate service failures, and collaborate with Finance to ensure invoice accuracy and cost alignment
Ensure data accuracy for shipment submissions, support freight audit processes, and coordinate with outsourced audit partners and cross-functional teams to resolve delivery-related issues

Staci Americas

About Staci Americas

Since 1989 Staci Americas has been a leading global provider of warehousing and supply chain end-to-end solutions in the US, Europe and Asia. Staci Americas has consistently delivered excellent services in a wide range of tailor-made B2B and B2C logistics and distribution solutions. We guarantee an agile supply chain with "flex-made logistics" for optimal management of resources and fully customizable B2B, B2C, and D2C solutions. Our strengths and Expertise - Flex-made logistics solutions - FMCG, cosmetics, high-tech, smart devices... - Food & beverage, tobacco - POS, literature fulfillment - Marketing and communication campaigns, loyalty programs - Tour operators and tourism industry brochures - E-procurement and e-commerce solutions - Supply Chain Financing Services (stock ownership, billing and payment collection). 2,500 employees and 60 logistics platforms across Europe - Belgium, France, Germany, Italy, Spain, the Netherlands, the UK and The USA.

Founded: 2018

Company size: 1001 - 5000

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Job description

BASIC SCOPE/PURPOSE

Summary:

This role is responsible for overseeing daily parcel execution, monitoring carrier performance, mitigating service failures, and translating transportation analytics into operational actions that improve delivery performance, customer satisfaction, and transportation cost efficiency.

PRINCIPAL ACCOUNTABILITIES/ESSENTIAL FUNCTIONS

Monitor on-time delivery performance trends across parcel carriers
Drive corrective action plans for recurring service failures
Oversee claims governance and resolution processes
Manage service failure mitigation strategies
Translate carrier performance analytics into actionable operational improvements
Identify performance gaps impacting cost, service, or customer experience
Manage outsourced transportation audit partners (future state)
Ensure accuracy of shipment data submitted to Transportation Billing for invoicing
Support freight audit processes and validate carrier charges as needed
Collaborate with Finance to ensure invoice accuracy and cost alignment
Ensure completion and maintenance of carrier performance scorecards
Monitor routing compliance across parcel shipments
Escalate recurring execution or service-level issues to leadership
Partner with Operations and Customer Service to resolve delivery-related concerns

Job Requirements

EDUCATION AND/OR EXPERIENCE:

3-6 years of relevant work experience
Bachelor’s degree in business, Logistics, Supply Chain Management, or related field
Proven experience in transportation management, ideally in the logistics industry
Strong knowledge of transportation operations, regulations, and best practices
Excellent communication and leadership skills
Ability to multitask, prioritize, and problem-solve in a fast-paced environment
Proficiency in transportation management software and Microsoft Office applications

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Knowledge:

Relevant safety policies, practices, and procedures
Storage and shipment
Material handling
Inventory control concepts and techniques
Dispatching practices
Barcoding
Company computer systems
Warehouse racking systems/processes
Supervisory concepts and techniques
Relevant regulatory procedures and standards (OSHA, Retail Compliance)
Retailer Portal data entry and requirements

Work Environment:

Remote: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and /or ability required.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Travel 25% based on position requirements.

EEO Policy: Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.