Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Call Center Experience Lead Nurturing Office Management Digital File Management Short Message Peer-To-Peer Event Scheduling Productivity Software Invoicing Operational Reporting Help Desk Support Customer Centricity Organizational Structure

Other Skills

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Customer Service
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Scheduling
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Virtual Collaboration
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Multitasking
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Time Management
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Detail Oriented
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Verbal Communication Skills
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Social Skills
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Experience in customer service, administrative support, or virtual assistant roles.
Strong verbal and written English communication skills.
Familiarity with appointment scheduling and customer coordination in service-based environments.
Ability to multitask, manage changing priorities, and work well with a remote team.

Requirements:

Handle inbound customer calls, texts, and emails with clear, professional, and friendly support.
Schedule and reschedule service appointments; coordinate closely with the service team; update schedules as changes occur and communicate adjustments to customers and technicians.
Act as a liaison between customers, service crews, and vendors to ensure smooth coordination.
Review invoices and estimates for accuracy and organization; maintain orderly digital files and administrative records.

WOW Remote Teams

Hrtech: Human Resources + Technology

About WOW Remote Teams

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Company type: Startup

Industry: Hrtech: Human Resources + Technology

Founded: 2018

Company size: 2 - 10

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Job description

This is a remote position.

Our client is looking for an Administrative Virtual Assistant They operate in a service-based industry and have continued to grow in recent years by strengthening operational processes and delivering reliable, customer-focused support across their markets.

This role supports daily operations by handling customer communications, scheduling, and administrative coordination. The ideal candidate is organized, friendly, detail-oriented, and comfortable managing multiple priorities while serving as a key point of contact for customers and internal teams.

Responsibilities

Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support.
Contact warm leads to follow up on service requests and appointment availability.
Schedule and reschedule service appointments, coordinating closely with the service team.
Update schedules as changes occur and proactively communicate adjustments to customers and technicians.
Act as a liaison between customers, service crews, and vendors to ensure smooth coordination.
Review invoices and estimates for accuracy and organization.
Maintain orderly digital files and administrative records.
Assist with weekly reporting and tracking of key operational numbers.
Support general office administration tasks to keep operations running efficiently.

Requirements

Previous experience in customer service, administrative support, or virtual assistant roles.
Strong verbal and written English communication skills.
Comfort handling phone-based customer interactions, including warm leads and inbound calls.
Excellent organizational skills and attention to detail.
Ability to multitask and manage changing priorities.
Confidence using scheduling systems, CRMs, and office productivity tools.

Qualifications

Experience in service-based or operations-focused environments.
Familiarity with appointment scheduling and customer coordination.
Strong problem-solving skills and a calm, patient approach to customer interactions.
Ability to work independently while collaborating with a remote team.