Key Facts

Remote From:

Full time

English

Hard Skills

Lead Generation Microsoft Dynamics CRM Customer Engagement Strategy Customer Relationship Management Intelligent Virtual Assistant Client Services Microsoft Dynamics CRM Zoho Office Suite Online Communication Task Management

Other Skills

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Customer Service
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Quality Assurance
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Non-Verbal Communication
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Rapport Building
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Multitasking
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Time Management
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Organizational Skills
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Detail Oriented
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Self-Motivation

Roles & Responsibilities

A proven track record of success in customer-focused positions.
Demonstrated skill in both oral and written communication.
Technical proficiency with customer relationship management platforms.
High level of organization and effective task management.

Requirements:

Manage a precise, one-week follow-up cycle for different client segments, including contacts with unused quotes, inactive past clients, and new potential leads.
Conduct professional phone calls according to a defined script to qualify leads and gauge interest.
Execute timely email communications aligned with each step of the engagement cycle.
Meticulously update and maintain all client interactions, notes, and data within their CRM system (Zoho CRM).

WOW Remote Teams

Hrtech: Human Resources + Technology

About WOW Remote Teams

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Company type: Startup

Industry: Hrtech: Human Resources + Technology

Founded: 2018

Company size: 2 - 10

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Job description

This is a remote position.

Our client is looking for a highly organized and communicative Customer Engagement Specialist (Virtual Assistant) to join their team. The company is a recognized leader in the technology solutions sector, having achieved significant market growth and industry accolades in recent years. In this role, you will be the key driver of their customer re-engagement strategy, managing a structured follow-up cycle to nurture leads and strengthen client relationships.

Responsibilities

Manage a precise, one-week follow-up cycle for different client segments, including contacts with unused quotes, inactive past clients, and new potential leads.
Conduct professional phone calls according to a defined script to qualify leads and gauge interest.
Execute timely email communications aligned with each step of the engagement cycle.
Meticulously update and maintain all client interactions, notes, and data within their CRM system (Zoho CRM).
Perform quality assurance (QA) calls for active projects to ensure client satisfaction.
Initiate post-shipment customer experience surveys to gather valuable feedback.
Handle additional client outreach and communication tasks as required.

Requirements

Previous professional experience in a customer service, virtual assistance, or client-facing role.
Exceptional verbal and written English communication skills.
Strong familiarity with CRM software; prior experience with Zoho CRM is highly advantageous.
Outstanding organizational abilities with a proven capacity to manage multiple tasks efficiently.
A professional and engaging phone presence, with a talent for building rapport.
Self-motivated individual who thrives in a remote, independent work setting.

Qualifications

A proven track record of success in customer-focused positions.
Demonstrated skill in both oral and written communication.
Technical proficiency with customer relationship management platforms.
High level of organization and effective task management.

Benefits

Full-time
100% remote position.
The role offers the flexibility to work from anywhere and the opportunity to become an integral part of a dynamic and growing organization.