Strong guest service and customer relations skills
Excellent communication and interpersonal abilities
Administrative and organizational capabilities
Experience coordinating tours, sales, and logistics with safety compliance awareness
Requirements:
Meet and exceed guest expectations by providing port and tour information and coordinating tours (tickets, escorts, and logistics).
Assist Destination Service Manager with administrative tasks and maintain an updated filing system for reference.
Coordinate tour logistics including dispatch of buses/private cars, assign tour escorts, and onboard tour sales.
Ensure safety and policy compliance, participate in safety drills, and support staff onboarding and training.
Job description
This is a remote position.
• Meets and exceeds guest expectations and ensures complete guest satisfaction; • Provides guests with port and tour information; • Distributes tour tickets and escorts tours • Socializes with guests when time permitting • Demonstrates genuine concern for guests’ well-being at all times • Proactive approach to problem solving • Assists Destination Service Manager with all administrative aspects of the tour office • Assists with the maintenance of an updated and accurate filing system for reference; • Responsible for sale of tours and private arrangements • Responsible for dispatch of tour buses and private cars • Assigns tour escorts • Coordinates other requirements for tours (water, lunch boxes etc) • Makes port descriptions, booking forms • Responsible for organization of guest debarkation briefings • Distributes internal tour information • Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office; • Onboard sales of tours • Assists Destination Services Manager with the induction of new destinations staff • Completes, participates and promotes the Signature Service Training Program • Monitor the practical application of the Company's policy, procedures and instructions. • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement. • Participate in crew and passenger safety drills according to instructions from ship’s command • Complies with company safety and pollution prevention regulations;
