• Meets and exceeds guest expectations and ensures complete guest satisfaction; • Provides guests with port and tour information; • Distributes tour tickets and escorts tours • Socializes with guests when time permitting • Demonstrates genuine concern for guests’ well-being at all times • Proactive approach to problem solving • Assists Destination Service Manager with all administrative aspects of the tour office • Assists with the maintenance of an updated and accurate filing system for reference; • Responsible for sale of tours and private arrangements • Responsible for dispatch of tour buses and private cars • Assigns tour escorts • Coordinates other requirements for tours (water, lunch boxes etc) • Makes port descriptions, booking forms • Responsible for organization of guest debarkation briefings • Distributes internal tour information • Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office; • Onboard sales of tours • Assists Destination Services Manager with the induction of new destinations staff • Completes, participates and promotes the Signature Service Training Program • Monitor the practical application of the Company's policy, procedures and instructions. • Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement. • Participate in crew and passenger safety drills according to instructions from ship’s command • Complies with company safety and pollution prevention regulations;
