This is a remote position.
Night Audit Specific Duties
▪ Post all gaming revenues and prizes to guest accounts;
▪ Post guest gratuities, and non revenue gratuities and discounts to accounts;
▪ End of Day processes including but not limited to guest check collection, verification and filing, revenue centre financial reports, prepare and complete income audits ensuring integrity of postings between Micros POS and Fidelio, post crew discounts to allowance accounts, destinations daily balance audits, casino counts and distribution of final audit papers to department heads and Chief Purser;
▪ Posting shipboard credits to accounts and processing additional credits issued by Concierge or Chief Purser from Amenity Databases, post art auction charges and post destination refunds;
▪ Ensure credit card routings are competed correctly by reception, sort, audit and file;
▪ Post Art Auction charges, Destination Refunds;
Reception Specific Duties
▪ Attends to guest requests;
▪ Telephone duties;
▪ Comment card data entry and other administrative duties as required; Embarkation and debarkation duties (guest check-in);
▪ Ensures sufficient amount of printed matters available at all times;
▪ Logging guest issues in front desk logs and ensures follow up completed;
▪ Passes on queries from guests regarding on board account, amenities, shipboard credits flights etc etc;
▪ Attends front office meetings;
▪ Daily follow-up of all front desk logs;
▪ Completes end of cruise filing and start of cruise docs are ready in accordance with guidelines from assistant purser
▪ Performs all other duties as requested by supervisor or as listed in SOP Manual – Front Office;
o Responsible for setting up guest account, cash payments and guest account queries;
o Providing US Dollars and foreign currency exchange services to guests;
o Providing Cash Advances and Foreign Currency Account Payments to guests;
o Safe Audits daily and foreign currency audits;
o Night Audit processes hereinbefore noted;
o Accounting duties as instructed by Chief Purser;
o Performs all other duties as requested by supervisor.
