Phone Support Technician

This is a remote position.

SUMMARY

The Phone Support Technician II is responsible for delivering immediate, phone-based troubleshooting support to nonprofit clients while assisting with user provisioning and workstation deployments. This role requires strong Microsoft 365 and Google Workspace experience.

JOB RESPONSIBILITIES

• Respond to inbound support calls
  
• Diagnose and resolve Tier 1 & Tier 2 issues
  
• Provision and deprovision users
  
• Configure endpoints
  
• Maintain accurate documentation
  
• Meet SLA and KPI standards
  

QUALIFICATIONS

Required:

• 3+ years MSP experience
  
• Strong Microsoft 365 administration
  
• Google Workspace admin experience
  
• Windows & macOS troubleshooting
  
• Exceptional client communication skills
  

Preferred:

• Intune experience
  
• CompTIA A+/Network+
  
• Security+
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
  
• Should be amenable to a permanent night shift schedule.