Systems Engineer, Client Onboarding

This is a remote position.

SUMMARY

This position is titled Systems Engineer and serves as an Onboarding Engineer on the Client Onboarding team. You will perform hands-on technical delivery and documentation for onboarding, renewal/refresh, and decommission engagements for new and existing clients. You will be paired with a Client Onboarding Project Manager to coordinate scope, timeline, and communications, and you will escalate complex technical issues to Client Onboarding Systems Engineers as needed.

JOB RESPONSIBILITIES 

• Owns the technical execution of client onboarding and offboarding engagements; serves as the lead technical contact for the client and internal project team
  
• Understands and supports the implementation of managed IT services (servers and networking, endpoints, communications, security services, and cloud solutions)
  
• Partners with the Client Onboarding Project Manager and stakeholders to plan and coordinate technical workstreams for onboarding and decommission projects
  
• Ensures deployed components are inventoried in internal tools and documented in customer management systems
  
• Participates in post-project reviews (lessons learned) to identify wins, gaps, and process improvements
  
• Supports planning, testing, and training activities as new products and services are developed and standardized
  
• Improves team processes by providing actionable feedback to peers and leadership
  
• Builds strong relationships with cross-functional peers and internal team members
  
• Communicates clearly, verbally and in writing, with stakeholders at all levels (leadership, vendors, field technicians, and customers)
  
• Escalates complex technical issues to Client Onboarding Systems Engineers and escalates risks, issues, and blockers appropriately and in a timely manner
  
• Performs other related duties as assigned
  

QUALIFICATIONS

• Bachelor’s degree in Information Technology or equivalent experience
  
• Minimum of 5 years related hands-on work experience deploying IT projects, preferably in an IT managed services environment
  
• Microsoft certification(s) preferred (e.g., Windows Server/Hybrid, Microsoft 365, Azure) or equivalent hands-on experience
  
• Microsoft 365 Fundamentals (MS-900) and Azure Fundamentals (AZ-900) preferred, or equivalent hands-on experience
  
• CCNP/CCNA or equivalent hands-on experience
  
• Work experience must include supporting LAN-connected devices, or an equivalent combination of education and experience
  

Skillset, abilities, knowledge:

• Experience with ConnectWise Manage, IT Glue, or similar customer relationship management (CRM) and documentation platforms is a strong plus
  
• Proficient in the Microsoft Office suite of products, including Microsoft Visio
  
• Proficient in the Google suite of office products
  
• Previous experience deploying multi-faceted IT projects in a matrix environment preferred
  
• Broad technical knowledge across hardware; Windows and Linux builds/configuration; VoIP telephony; LAN networking; mobile platforms (Android and iOS); and remote management tools
  
• Experience creating and maintaining knowledge base articles and technical documentation
  
• Proficient with Microsoft Active Directory (Windows Server-based AD DS) and Microsoft Exchange (Exchange Server Subscription Edition (SE) / Exchange Online)
  
• Proficient with current desktop operating systems (Windows 11 and the latest supported macOS release)
  
• Proficient with router, firewall, switch, and access point configuration/management (Cisco, Meraki, WatchGuard, Fortinet, etc.)
  
• Has a good understanding of common cybersecurity best practices
  
• Self-motivated and detail- and process-oriented, with strong verbal and written communication skills
  

JOB REQUIREMENTS

• Should be willing to accept a long-term work-from-home arrangement.
  
• Should be amenable to a night shift schedule.
  
• Willingness to work evenings, weekends, or travel, on rare occasion