This is a remote position.

Rehoming Coordinator (Volunteer Role) - Full Time

A busy, rewarding role for caring and motivated animal lovers

We’re excited to be growing the PetRehomer team! Since launching our platform in late 2022, the demand for our service has soared, and we’re now looking for dedicated, compassionate and highly motivated volunteers to join us as Rehoming Coordinators.

This is a hands-on, fast-moving role at the heart of helping dogs, cats and rabbits across the UK find safe, loving new homes. You’ll be supporting both owners who need to rehome their pets and adopters searching for a new companion.

If you're looking for something fewer hours or less responsibility, our Enquiries Administrator or Pet Listings Administrator roles may be a better fit — but for those ready to get stuck in, this role offers an incredibly meaningful way to make a real difference every day.

What You’ll Be Doing

As a Rehoming Coordinator, your tasks may include:

• Phoning people who have listed their pet to ensure they’re ready to rehome and to learn more about the pet’s needs (full training provided)
  

• Using our database to update and manage records
  

• Editing and improving listings with clearer information
  

• Approving, updating or removing listings through the PetRehomer platform
  

• Speaking and messaging with adopters
  

• Arranging and coordinating home checks
  

• Managing the adoption process end-to-end
  

• Handling queries from both rehomers and adopters
  

This is a remote role, and while we work closely as a team, you’ll need to be comfortable working independently and proactively.

Person Specification & Skills

We’re looking for people who genuinely care about animals and feel confident dealing with sensitive situations. This work can be emotional, fast-paced and varied — perfect for someone who enjoys taking initiative and staying organised.

You will ideally:

• Have a caring, non-judgmental approach
  

• Be reliable, self-motivated and comfortable working independently
  

• Have good verbal communication skills, especially over the phone
  

• Have strong written communication skills for messages, updates and listings
  

• Be comfortable using Zoom, FaceTime, WhatsApp and online systems
  

• Be organised and able to follow processes accurately
  

• Show patience and empathy when supporting owners and adopters
  

• Manage multiple tasks without getting overwhelmed
  

• Stay calm and solution-focused when unexpected issues arise
  

• Enjoy being part of a supportive team that shares updates and collaborates
  

No previous animal rescue experience is required — we provide full training.

Time Commitment

• This is a full time role