Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Computer Networks Active Directory System Administration VMware Virtualization Hardware Support Firewall Dell Wyse Thin Clients Hyper-V Microsoft 365 HP Computers Storages HP Servers Storage Management VMware Virtualization Load Balancing VMware Virtualization VMware Virtualization Network File Systems Application Virtualization Winrm AWS Cloud Services Group Policy EMC Clariion Addressing Schemes Windows Service Addressing Schemes Microsoft Azure Local Security Policy Windows Desktop Domain Name System Net Tcp Xfs SAS (Software) Storage Architecture Hard Disk Drives Network Adapters Fibre Channel Over IP Nutanix Device Management Netscaler System Center Configuration Manager Dell Servers Dell Equallogic Microsoft Networking Citrix Systems NetApp Applications Citrix Systems Internet Information Services Desktop Virtualization Microsoft SQL Server Data Engine (MSDE) Windows PowerShell Logic Systems Remote Desktop Services Service Level Management

Other Skills

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Microsoft Outlook
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Communication
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Analytical Skills
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Willingness To Learn
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Customer Service
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Troubleshooting (Problem Solving)
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Procedure Development

Roles & Responsibilities

Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered.
1–3 years of professional experience in IT support, systems administration, or infrastructure management.
Working knowledge of Windows Server operating systems (2012 R2 and above) and Windows desktop environments (Windows 7/10).
Basic experience with Active Directory, including user and group management and familiarity with Group Policy.

Requirements:

Provide support for physical and virtual desktops, servers, applications and data for current and future Helient on-premises and cloud-provisioned customers.
Support the ongoing operation and maintenance of production systems within the terms of customer contracted service level agreements.
Execute and assist with technical activities across networking infrastructure, directory services, Windows Server OS, virtualization, storage, and cloud services as required for system administration.
Utilize monitoring platforms and cloud tools (LogicMonitor, Auvik, Datto RMM; Azure, AWS, Office 365) to monitor, manage and support environments.

Job description

This is a remote position.

The System Analyst’s primary responsibilities include:

Support for physical and virtual desktops, servers, applications and data for current and future Helient on-premises and cloud-provisioned customers.
Support the ongoing operation and maintenance of production systems within the terms of customer contracted service level agreements.

Technical activities include:

Networking Infrastructure & Services

Switching and Routing

VLANs

Application / Network Load Balancing / NetScaler

QOS / DSCP

DHCP, BOOTP, PXE

DNS, WINS

IP Addressing and Subnet Masking

TCP / UDP

Directory Services / Active Directory

Windows AD (OUs, Subnets, Sites)

Group Policy / Group Policy Preference Switching and Routing

Windows Operating Systems

Server 2019, 2016, 2012 R2, 2008 R2, Server 2008, Server 2003

Windows 10, Windows 7

Windows Services and Processes

Windows Networking Stack and Firewall

Windows Device Management

Windows Disk and Storage Management (Local, SAN / NAS)

WMI/WinRM

Local Security and Policy Management

Machine Virtualization

Server Hypervisors and Virtualization Infrastructure

VMware vSphere

Microsoft Hyper-V

Client Hypervisors and Virtualization:

VMware Workstation

Citrix XenClient

Windows VirtualPC VMware vSphere

Application and Desktop Virtualization

Citrix XenApp

Citrix XenDesktop

Microsoft App-V

Microsoft Remote Desktop Services

VMware View / Horizon

VMware ThinApp

Storage Area Networking

Nutanix

NetApp

Dell Equallogic / Compellent

Pure Storage

EMC

iSCSI / FC / FCoE / CIFS / NFS

System Hardware

Servers: HP, Dell rack mounted & blade chassis

Nutanix Virtual Computing Platform

Desktops and Laptops: HP, Dell, Lenovo, Apple

Thin Clients: HP, Dell (Wyse)

Storage: SAS, SATA

Network Interfaces (Intel, Broadcom, QLogic)

Application Servers

Microsoft Exchange 2019, 2016, 2013, 2010, 2007

Microsoft SQL Server 2016, 2012, 2008 R2, 2008, 2005, 2000

Internet Information Services (IIS)

Microsoft System Center

Cloud Services

Microsoft Azure

Amazon EC2

Office 365

Monitoring Platforms

LogicMonitor

Auvik

Datto RMM and BCDR

Requirements

Minimum Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered.
1–3 years of professional experience in IT support, systems administration, or infrastructure management.
Working knowledge of Windows Server operating systems (2012 R2 and above) and Windows desktop environments (Windows 7/10).
Basic experience with Active Directory, including user and group management and familiarity with Group Policy.
Understanding of networking fundamentals, including IP addressing, DNS, DHCP, VLANs, and basic routing concepts.
Exposure to virtualization technologies such as VMware vSphere or Microsoft Hyper-V.
Familiarity with cloud services like Microsoft Azure, Office 365, or AWS.
Knowledge of storage concepts (SAN/NAS) and common protocols (iSCSI, NFS, CIFS).
Hands-on experience with desktop/laptop hardware and common business applications.

Preferred Skills:

Experience supporting virtual desktops or published applications using Citrix or Remote Desktop Services.
Exposure to monitoring and RMM tools such as LogicMonitor, Auvik, or Datto.
Basic understanding of Microsoft Exchange, SQL Server, or IIS is a plus.
Knowledge of scripting tools like PowerShell is an advantage.

Other Requirements:

Strong troubleshooting and analytical skills.
Ability to follow documented procedures and service level agreements (SLAs).
Excellent communication and customer service skills.

Willingness to learn and grow in a fast-paced, client-facing environment.

Availability for occasional after-hours or on-call support as needed.

Benefits

Paid Leaves & Birthday Off: Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
Comprehensive Health Insurance: Coverage starts from day one and covers one dependent after one month.
Performance-Based Salary Increase: Enjoy a raise after regularization
Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
Employee Recognition: Be rewarded for your hard work with incentives and recognition.
Engaging Team Activities: Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.