Minimum 6 years of customer-facing experience with a proven track record of increasing customer satisfaction.
Strong understanding of Conversion Rate Optimization and digital marketing techniques.
Bachelor’s degree in Business or Computer Science (or related field) with excellent organizational, presentation, and communication skills.
Experience with Google Analytics and SaaS environments; familiarity with web technologies (HTML, JavaScript, CSS) is a plus.
Requirements:
Own the success of assigned customer portfolio, tracking key metrics and developing strategies to improve online performance through experimentation programs.
Manage onboarding of new clients and build loyalty by fostering excellent customer relationships.
Arrange operational and methodological training sessions for accounts and serve as the liaison between customers and internal teams.
Resolve customer issues, manage complaints to maintain trust, and maximize portfolio retention by minimizing churn.
Job description
This is a remote position.
This is an India-based, fast-growing software company that makes globally admired technology products. Our flagship product, Experience Optimization Platform, is loved by thousands of businesses and users across 90+ countries. The customer list includes brands like Microsoft, Lenovo, Walt Disney, Target, eBay, and Ubisoft.
As part of the Customer Success team, you guide and advise clients to help them achieve their business goals by improving their conversion rates using our solutions while closely collaborating with the sales, account management, and technical teams. This role requires outstanding relationship management skills and technical and business acumen.
Job Responsibilities:
Work closely and own responsibility for the success of your assigned portfolio of customers to help them track the correct metrics required for measuring their online business performance. form strategies to improve the existing conversion rate using innovative ideas, define, implement, and manage their experimentation program
Manage the onboarding of new clients.
Help build loyalty by creating an excellent relationship with the customers.
Arrange operational and methodological training sessions for your accounts.
Resolve any issues and problems faced by customers
Manage complaints to maintain trust
Serve as the link of communication between customers and internal teams
Maximize your portfolio’s retention by minimizing churn and contraction
Requirements
Professional Competencies:
Prior experience in a customer-facing role or equivalent, a history of increasing customer satisfaction.
Understanding of Conversion Rate Optimization space
Knowledge of Digital Marketing techniques and online promotional activities.
Analytical thinker who can translate complex data into actionable plans
Outstanding communication, understanding, and writing skills.
Understanding of web applications, HTML, JavaScript, and CSS is a plus
Skills & Experience:
Bachelor’s degree, Business or Computer Science related.
Minimum 6 years of customer-facing experience.
Understanding of digital marketing, Conversion Rate Optimization techniques and changing trends in the online space.
Excellent organizational, presentation, and communication skills.
Experience in working with e-commerce, travel, or media companies is a plus.
Organized and reliable self-starter who can work independently.
Strong soft skills: energetic, empathetic, self-motivated, open-minded Excellent interpersonal skills to strike a connect with diverse people across the globe
