Excellent knowledge of the Italian language (both written and spoken).
Experience in customer or technical support is a plus.
Strong problem-solving skills and the ability to work under pressure.
Basic understanding of software and hardware systems relevant to the position.
Requirements:
Provide exceptional customer service via various communication channels (email, chat, phone).
Assist customers with technical issues and inquiries related to our services.
Troubleshoot and resolve customer problems efficiently and effectively.
Document customer interactions and feedback in our CRM system.
Job description
This is a remote position.
Job Title: Customer/Technical Support (Italian Speaker)
Location: Remote
Budget: 900-1000 EUR
Overview:
Join our dynamic team in the international currency trading sector! We are seeking motivated individuals for customer support positions. If you have a passion for financial markets and excellent communication skills, we want to hear from you!
Responsibilities:
Provide exceptional customer service via various communication channels (email, chat, phone).
Assist customers with technical issues and inquiries related to our services.
Troubleshoot and resolve customer problems efficiently and effectively.
Maintain a high level of product knowledge to support customer needs.
Document customer interactions and feedback in our CRM system.
Requirements:
Excellent knowledge of the Italian language (both written and spoken).
Experience in customer or technical support is a plus.
Strong problem-solving skills and the ability to work under pressure.
Basic understanding of software and hardware systems relevant to the position.
Ability to multitask and manage priorities effectively.
Experience with CRM systems is an advantage.
Strong interpersonal skills and a customer-focused mindset
