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System Help Desk

TSK | Global

Key Facts

Remote From: 
Anywhere
Freelance
English

Other Skills

  • •
    Remote Troubleshooting
  • •
    Mobile Devices
  • •
    Problem Solving
  • •
    Technical Acumen
  • •
    Composure
  • •
    Communication

Roles & Responsibilities

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Zoho ERPNext OR ERP software
  • Ability to diagnose and resolve basic technical issues
  • BSc/BA in IT, Computer Science or relevant field

Requirements:

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel and follow up to update customer status and information
  • Record events and problems and their resolution in logs

Job description

This is a remote position.

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on our products
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures


    • Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of Zoho & ERPNext OR ERP software
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field


    •
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