Commissions Manager
"Building financial foundations for families to empower them today and leave a legacy for tomorrow".
Experior Financial Group Inc. is looking for an experienced and dynamic Commission Manager to lead our USA Commissions Department. In this role, you will oversee the daily operations of the department, ensuring accuracy and efficiency in all commissions related tasks. You will supervise the reconciliation process for commission statements, manage agent inquiries, and ensure timely payroll submissions to the Finance department.
As a leader, you will mentor a team of Commissions Administrators, driving performance through guidance, training, and performance reviews. You will also collaborate with internal teams to optimize processes, identify opportunities for technological improvements, and maintain a comprehensive process manual. The ideal candidate will possess strong analytical, organizational, and communication skills, with a proven track record in commission management within the financial services or insurance sector.
Responsibilities
- Lead and oversee the daily operations of the USA Commission Department, ensuring all commission-related tasks are executed with accuracy and efficiency.
- Supervise the commission statement reconciliation process, including the collection, processing, and input of commission data from various insurance carriers.
- Ensure timely and accurate reconciliation of bank deposits, with all payroll submissions to the Finance department completed on designated payroll days.
- Manage and monitor the responses of Commissions Administrators to agent inquiries, ensuring that all interactions are timely, accurate, and professional.
- Address and resolve escalated agent inquiries promptly, ensuring a high level of service and customer satisfaction.
- Collaborate with internal teams to maintain and update the Commissions Department's process manual, ensuring all procedures are documented and followed consistently.
- Identify opportunities for process optimization and technological improvements that will enhance operational efficiency and accuracy.
- Lead, mentor, and support a team of Commissions Administrators, providing resources, guidance, and development opportunities to enhance individual and team performance.
- Monitor and assess team performance throughout the year, providing constructive feedback and applying corrective measures when necessary. This includes conducting annual performance reviews and addressing performance issues as they arise.
- Oversee the onboarding processes for new team members, ensuring that new hires are properly integrated into the team and equipped to perform their roles effectively.
- Conduct training sessions for new staff, ensuring they are well-versed in department processes and tools.
- Manage team attendance, including tracking vacation and sick days using, ensuring accurate record-keeping.
- Lead weekly department meetings to discuss priorities, key updates, and departmental goals. Ensure that all team members are aligned on expectations and project timelines.
- Serve as a key point of contact for the management team, providing regular updates on department progress, team performance, and any potential challenges.
- Provide support for any other commissions-related tasks or projects as requested by company leadership or executives.
- Collaborate with other departments to ensure that commission processes align with overall company objectives and contribute to operational success.
Qualifications
- Minimum of 3-5 years of experience working in a commissions department within an IMO or insurance carrier is required.
- Minimum of 2-3 years of experience in a management or leadership position is required.
- Proven ability to lead, manage, and develop a high-performing team.
- Proficient in Excel and other software platforms.
- Strong verbal and written communication skills, with a focus on providing clear, concise, and professional interactions with both internal and external stakeholders.
- Exceptional organizational and time-management skills, with a strong ability to prioritize and manage multiple tasks simultaneously while meeting deadlines.
- High level of accuracy in managing and reconciling financial data and commission statements.
- Strong analytical and problem-solving skills, with the ability to identify and address issues effectively.
- Must reside and be authorized to work in the USA.
- Bilingual in Spanish is a significant asset; willingness to learn Spanish is also considered a strong advantage.
What Experior Financial Group Inc. can offer you:
- Work-life balance with paid vacation and sick days
- Competitive compensation
- Comprehensive medical, dental, and vision benefits
- Fully Remote work environment
- Career growth and development opportunities
- Diverse teamwork environment
- Straight day shifts with no weekends
- Company events and celebrations
- Tuition reimbursement
- Company-provided equipment
Salary Range - $95,000 - $105,000 USD annually
The compensation range reflects a data-driven estimate of starting base pay for full-time (40 hours per week) employment. Individual pay may vary based on geographic location, job related skills, knowledge, experience, education etc.
Experior Financial Group Inc. has been certified a Great Place to Work 2025-2026!
Compensation$95,000 - $105,000 USD annually
