Who we are
Duelbits is a crypto-native entertainment platform spanning casino, sportsbook, and Predict, where real-world outcomes become tradable markets.
Built for players who live online, move fast, and expect more, Duelbits operates at the intersection of crypto culture, gaming, and internet entertainment. We work globally, partner with top-tier brands and talent, and continuously push to do things differently.
At Duelbits, VIP is a core commercial engine, driving loyalty, long-term value, and brand status.
What we are looking for
Duelbits is looking to engage a Junior VIP Manager to help deliver and evolve our VIP experience across casino, sportsbook, and Predict.
You’ll work in close alignment with a Senior VIP Manager, assisting with player engagement, onboarding, and retention activity while building hands-on experience in VIP portfolio management. This is an execution-first opportunity designed for someone looking to grow into a senior VIP role within iGaming and crypto.
What you will be doing
VIP Portfolio Support & Execution
- Support the management of assigned VIP players in line with defined segmentation, tiers, and engagement frameworks.
- Monitor player activity, behaviour, and engagement signals, escalating risks or opportunities to the Senior VIP Manager.
- Assist with execution of incentives, bespoke offers, limits, and re-engagement actions within agreed guidelines.
- Maintain accurate records of player interactions, offers, and portfolio actions.
Player Engagement & Retention
- Deliver proactive, timely communication with VIP players to support engagement and retention.
- Assist with onboarding new VIP players and ensuring a smooth early-stage experience.
- Support reactivation and retention initiatives designed by senior VIP leadership.
- Contribute observations on player preferences, behaviour, and feedback.
Marketing, Visibility & Experience Support
- Support VIP-related marketing initiatives in collaboration with CRM, social, and partnerships teams.
- Assist with visibility and execution of VIP benefits, experiences, and promotions.
- Contribute to VIP community touchpoints (e.g. Discord, social channels) as required.
- Work closely with the Senior VIP Manager to align on priorities, player treatment, and portfolio actions.
- Participate in internal discussions around portfolio performance, engagement tactics, and improvement opportunities.
- Develop commercial understanding of player economics, incentives, and long-term value creation.
What you bring
- 1-3 years’ experience in VIP support, account management, CRM, customer success, or related roles, ideally within iGaming or a digital-first environment.
- Strong interest in VIP portfolio management, player engagement, and retention strategies.
- Good analytical awareness with comfort reviewing player activity and basic performance data.
- Clear written and verbal communication skills.
- Strong organisational skills and attention to detail.
- Ability to operate in a fast-paced, always-on environment.
- Interest in crypto, gaming, sports, or digital entertainment is a strong plus.
What we offer
- Competitive service fees with performance-linked upside.
- Remote-first, international collaboration model.
- Hands-on exposure to high-value portfolio management.
- Ongoing guidance and development under senior VIP leadership.
- Clear progression path toward Senior VIP Manager responsibilities as experience and impact grow.
CompensationCompetitive compensation
