Key Facts

Remote From:

Full time

Mid-level (2-5 years)

German, English, French, Italian

Hard Skills

Project Management Veeva Microsoft Dynamics CRM Cross-Functional Collaboration Business Analysis Business Rule Management Systems Process Improvement Training Documentation Analytics System Optimization Change Management Vendor Management Segmentation Analysis Social Data Analytics Stakeholder Communications Microsoft Dynamics CRM KPI Reporting Pharmaceutical Engineering Customer Experience Improvement

Other Skills

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Troubleshooting (Problem Solving)
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Collaboration
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Communication
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Multitasking
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Teamwork
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Degree in Marketing and Sales, Information Systems, Business Administration or related disciplines
Minimum 3 years operational/technical experience with CRM and Vault systems (regional/global role a plus)
Business proficiency in English; additional languages such as German, Italian or French are a plus
Veeva CRM/Vault certification is a plus

Requirements:

Act as SME for Veeva CRM and Vault; provide day-to-day CRM support for EU-5 and key MEA countries; address issues and change requests
Drive segmentation and targeting exercises with country leadership and external consultants to ensure high-quality deployment
Strategically design and rollout CRM and Vault systems across EU/MEA; manage vendor/consultant interfaces; establish business rules; collaborate with Medical and Market Access
Provide training and documentation; lead CRM/Vault training and refreshers; develop user guides and enable ongoing adoption; track metrics and report progress to leadership

MENARINI Group

About MENARINI Group

The Menarini Group is a leading international pharmaceutical and diagnostics company, present in 140 countries worldwide, with a turnover of 4,37 Billion euro and more than 17,000 employees. With 9 centers for Research & Development, Menarini’s products are present in the most important therapeutic areas, including cardiology, oncology, gastroenterology, pneumology, infectious diseases, diabetes, and anti-inflammatory/analgesics. The Group’s pharmaceutical production is carried out in its 18 manufacturing plants, which produce over 609 million packets of product a year and distribute them to five continents. Menarini’s pharmaceutical production, in line with the highest quality standards, provides an ongoing contribution to the health of patients all over the world. For further information, please visit www.menarini.com For reading our Netiquette, please visit https://www.menarini.com/en-us/data-privacy/netiquette-of-menarini-group For reading our Privacy Notice for social networks users, please visit https://www.menarini.com/en-us/data-privacy/privacy-notice-for-social-network-users-of-menarini-group

Company type: XLarge

Founded: 2018

Company size: 10001

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Job description

Overview:

Reports into: Global Commercial Excellence Function

Location: Remote

The CRM /Vault Manager will be a member of the Global Marketing team for Menarini-Stemline, operationally responsible for Global (ex US) CRM activities, with a focus on EU and MEA countries.

The main mission is to drive projects to support CRM/Vault related development and evolution, that resonate with the end user community whilst driving the leadership teams strategic initiatives.

The CRM /Vault Manager will manage CRM/Vault related tasks acting as point of contact with the regional/ markets and Commercial and Medical excellence leads

Responsibilities:

Operations and support

Act as SME for Veeva CRM and Vault related technical and business topics
Support customer facing teams in EU-5 and key MEA countries in day-to-day CRM activities
Perform admin and configurations tasks, address and resolve issues, problems and change requests
Drive segmentation & targeting exercises with country commercial leadership, and if necessary, external consultants to ensure high quality impact of commercial team deployment,
Assess, monitor and continuously enhance user adoption towards CRM and promote digital engagement.
Enable tracking of key metrics for Commercial and Medical Excellence, provide leadership with periodic analytical progress reports and outcomes.

Project Management and Business Analysis

Strategic design and rollout of CRM and Vault systems across EU & MEA countries, support geographic and product portfolio expansion targets through re-usable processes and ready-to-deploy systems
Interface between Menarini-Stemline and CRM/ Vault systems’ vendors and consultants,
Accountable for Commercial and Medical CRM/Vault activities including the set up of business rules, with strong cross-functional collaboration with Medical and Market Access teams.
Collaborate with country teams, including leadership, towards optimization of CRM/Vault systems,
Propose and discuss with the leadership developments and upgrades of CRM/Vault system to ensure state of the art CRM/Vault systems in Menarini-Stemline.

Training

Provide training and support to team members on CRM/Vault system usage and best practices.
Lead training and periodic refreshment of CRM/Vault tools for users,
Develop user guides and documentation to facilitate effective use of the CRM/Vault system.

Process Improvement:

Identify opportunities for process improvements within the CRM/Vault system and recommend solutions to enhance efficiency.
Implement best practices for CRM management to streamline operations and improve user experience.

Compliance and Security:

- Ensure CRM/Vault practices comply with policies and data protection regulations.

Qualifications:

Skills/Knowledge

Degree (preferably in Marketing and Sales, Information Systems, Business Administration and related disciplines)
Min 3 years operational / technical experience with CRM and Vault systems, regional or global role is a plus,
Business proficiency in English, other languages German or Italian or French are a plus,
Experience with Pharmaceutical Oncology is a plus.
Veeva CRM / Vault certification is a plus

Competencies

Technical Proficiency: Expertise in CRM and Vault systems, in particular Veeva, and their application to the pharmaceutical industry.
Project management, business analysis and analytical capabilities. Ability to understand business requirements and translate them into technical solutions.
Data Analysis: Strong skills in analysing data to drive decisions and improve CRM processes.
Attention to Detail: High level of accuracy in data management and system administration.
Communication Skills: Effective verbal and written communication skills for training, support, and collaboration.
Problem-Solving Skills: Ability to troubleshoot and resolve technical issues related to the CRM/Vault system. Experience in L2-L3 support is a valuable plus.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively.
Collaboration: Skilled in working with cross-functional teams to achieve common goals.
Customer orientation, teamworking, collaborative and proactive aptitude.