Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Client Services Hardware Support Cross-Functional Collaboration Product Knowledge Escalation Management Knowledge Base HubSpot CRM Slack (Software) Intercom JIRA Online Communication Customer Centricity

Other Skills

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Consultative Approaches
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Non-Verbal Communication
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Communication
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Multitasking
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Resourcefulness
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Time Management
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Detail Oriented
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Prioritization
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Social Skills
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Problem Solving

Roles & Responsibilities

2-4 years of experience supporting clients in a SaaS environment
Technical troubleshooting experience
Excellent written and verbal communication
Proficiency with CRM applications and engagement platforms; familiarity with Intercom, Hubspot, Jira, Slack or similar systems preferred

Requirements:

Troubleshoot technical client issues to resolution or escalate to the appropriate resource
Utilize internal resources and client-facing documentation to assist in resolving issues and answering questions
Educate clients on how to leverage our tools to simplify their complex workflows
Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements

Breezeway

About Breezeway

Breezeway’s property operations platform helps coordinate, communicate, and verify detailed work at properties, and deliver the best service experience to guests and homeowners. Breezeway’s software and mobile apps have facilitated over 30M property tasks and helped thousands of short-term rental operators and hospitality professionals meet detailed service standards. Combining deep learning technology, robust property data, smart messaging, and mobile-first task management, Breezeway is bringing service optimization to the property management space. Created by the founder of FlipKey (acquired by TripAdvisor), the Breezeway team is building the future of property care and service.

Founded: 2018

Company size: 51 - 200

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Job description

Breezeway’s award-winning property operations and experience platform helps coordinate, communicate, and verify detailed work at properties. Powering over 55M property care tasks, Breezeway helps thousands of short-term rental managers and hospitality operators increase operational efficiency and boost service revenue while eliminating manual work and elevating the experience at each property.

What We’re Looking For

Breezeway is hiring a Client Support Specialist to join our team and have immediate impact helping our clients get the most from our product. This individual will serve as the primary point of contact for client issues related to product performance and functionality. If you enjoy problem-solving and are passionate about helping customers learn, we'd love to chat with you. This position is an outstanding opportunity for a curious, energetic, resourceful self-starter who’s goal-oriented and can execute autonomously in a fast-paced environment.

Note: the work schedule for this role will be Monday-Friday

Who We Are

Breezeway’s property care and service platform helps clients prepare their properties to specialized standards and deliver the best experience to their guests and residents. Our software and mobile apps have helped thousands of vacation rental managers and hosts, residential managers, hospitality operators, and service providers facilitate more than 18M tasks and prep for more than 55M nights booked. We're creating the tools that will define the future of hospitality service and empowering our clients to elevate the experience at every property.

What You’ll Do

Troubleshoot technical client issues to resolution or escalate to the appropriate resource.
Utilize internal resources and client-facing documentation to assist in resolving issues and answering questions.
Educate clients on how to leverage our tools to simplify their complex workflows.
Collaborate cross-functionally with Sales and Product to turn valuable client feedback into practical product improvements.
Develop domain expertise in property care and a deep understanding of client needs.
Maintain expert product knowledge

Who You Are

Positive outlook, great interpersonal skills and a roll-up-the-sleeves attitude.
Skilled in communicating with internal and external stakeholders from different backgrounds.
Consistent “client-first” mentality and consultative approach to problem solving.
Proven ability to juggle multiple projects at one time, while maintaining meticulous attention to detail.
Committed to Diversity, Equity, Inclusion, and Belonging (DEIB).

What You’ll Bring

- 2-4 years of experience supporting clients in a SaaS environment
- Technical troubleshooting experience.
- Excellent written and verbal communication.
- Balance high work load
- Strong time management and prioritization skills.
- Proficiency with CRM applications and engagement platforms.
- Intercom, Hubspot, Jira, Slack or similar systems preferred

Breezeway is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We embrace diversity and are committed to creating an inclusive workplace. We believe that respect fosters open-mindedness and curiosity, enabling us to gain valuable perspectives from our teammates, the market, and our clients. All qualified applicants will receive consideration for employment without regard to these factors. If you need accommodation during the application process, please let us know.

We're a remote-first company with team members across the U.S. and globe, but we currently hire only in the following states and countries.

Countries: US and Spain
United States: Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maine, Massachusetts, Michigan, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, and Wisconsin.