Key Facts

Remote From:

Full time

English

Hard Skills

Order Management Process Management Microsoft Dynamics CRM Expediting Orders Shipping And Receiving Vendor Management Customer Relationship Management Online Communication Meeting Facilitation

Other Skills

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Customer Service
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Microsoft Office
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Non-Verbal Communication
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Communication
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Time Management
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Teamwork
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Organizational Skills
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Detail Oriented
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Problem Solving

Roles & Responsibilities

2+ years of experience in customer service (branding, promotional products, or logistics experience advantageous)
Experience with order management and client issue resolution
Familiarity with CRM systems and workflow management tools
Proficiency in Microsoft Office and strong verbal and written English communication skills

Requirements:

Resolve client issues, vendor errors, and shipping discrepancies promptly with all communications completed within 24 hours
Review client orders for proper artwork formatting, completeness, accuracy, and margins; assess delivery timelines to ensure alignment with company standards
Schedule follow-ups for special-action orders to guarantee on-time shipment; expedite or escalate orders as needed with proactive communication
Maintain and update the Work-in-Progress (WIP) dashboard; follow up daily to ensure timely completion and aim to clear the dashboard to zero each day

Manila Recruitment

Human Resources, Staffing & Recruiting

About Manila Recruitment

Manila Recruitment is a full service recruitment consultancy providing executive, expert and technical recruitment support for the Filipino market. We are the leader in innovation for recruitment solutions in the Philippines since 2010. We were born from entrepreneurial roots, and carefully crafted into a full-service consultancy that delivers a suite of innovative headhunting and talent sourcing solutions. Our expertise is defined by an unparalleled understanding of the “big picture” business needs of our clients, and how recruitment solutions can only be tailored for optimum results when a holistic view is taken. The Manila Recruitment difference is rooted in our passion to scour the globe for cutting-edge developments in recruitment science. We get genuinely excited by developments in social sourcing strategies, web 3.0 tools for headhunters and areas of innovation that can help us deliver the best client and candidate experiences. We identify and deliver the latest international recruitment strategies specifically adapted for headhunting talent within the Filipino market. Producing unrivalled access to perfectly matched, previously undiscoverable talent for our clients. The recipe is simple, innovation, international best practice, combined with local market knowledge, a candidate database of over 40,000 and growing, and of course our greatest asset – simply the best team of passive talent sourcing, end-to-end recruitment consultants in the Philippines!

Company type: SME

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

Our client is a multifaceted enterprise specializing in branding solutions, uniforms and costumes, custom manufacturing, and fulfilment and third-party logistics (3PL) services. With over 30 years of experience, our client is dedicated to delivering tailored solutions that meet the unique needs of its clients.

This role is an exciting opportunity to shape and implement marketing strategies from the ground up.

This is a great career opportunity for someone who is looking to join an established international company with vibrant, friendly, and supportive working environment.

Duties and Responsibilities:

Customer Service Representative plays a critical role in ensuring seamless operations and client satisfaction. This individual will oversee the end-to-end management of client orders, resolve issues proactively, and maintain clear communication with clients, vendors, and internal teams. The role requires strong organizational skills, attention to detail, and the ability to anticipate and resolve potential challenges.

Key Responsibilities:

1. Issue Resolution & Communication

· Address and resolve client issues, vendor errors, and shipping discrepancies promptly.

· Ensure all communication related to issues is completed within 24 hours.

2. Order Review & Accuracy

· Review client orders to confirm properly formatted artwork, completeness, accuracy, and acceptable margins.

· Assess delivery timelines and ensure orders align with company standards.

3. Follow-Up & Escalation

· Schedule follow-up dates for special-action orders to guarantee on-time shipment.

· Expedite or escalate orders as necessary, ensuring proactive communication before potential problems arise.

4. Workflow Monitoring

· Maintain and update the Work-in-Progress (WIP) dashboard to ensure accuracy in delivery dates.

· Follow up on tasks daily to ensure timely completion, aiming to clear the dashboard to zero each day.

5. Collaboration & Team Participation

· Actively participate in weekly and monthly sales team meetings to share updates and insights.

· Engage in bi-monthly vendor meetings to strengthen partnerships and streamline operations.

· Contribute to scheduled staff meetings, providing feedback and updates on ongoing processes.

Requirements

Must-have Skills/Qualification:

2 or more years in customer service. Branding, promotional products, or logistics industries could be advantageous. Candidates from other industries are welcome to apply.
Experience with order management and client issue resolution.
Familiarity with CRM systems and workflow management tools.
Proficiency in Microsoft Office and related Customer related tools
Strong verbal and written English communication skills.

Employment Type: Independent Contract - Freelance

Schedule: Monday to Friday – 10:00 PM and 7:00 AM PH Time

Location: Remote

Industry: Branding/Manufacturing

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