Remote Order Processing Specialist & Administrative Assistant

Job Summary:

We are seeking a reliable, detail-oriented, and proactive Remote Order Processing Specialist & Administrative Assistant to support daily operations for a growing kosher delivery-only supermarket. In this role, you will manage high-volume morning orders, communicate with customers across multiple channels (especially WhatsApp), and ensure accurate processing and coordination of deliveries. You will handle a variety of kosher-certified products, maintain organized product records within the CRM, and provide general administrative support to keep operations running smoothly. This position requires strong communication skills, excellent organizational abilities, and a commitment to accuracy and efficiency. You will work closely with leadership and team members in a fast-paced startup environment that values hard work, continuous improvement, and collaboration. The ideal candidate is professional, adaptable, and eager to learn new systems such as MyCloud Grocer and QuickBooks.

Key Responsibilities:

• Handle customer communication via multiple channels: calls, emails, WhatsApp.
• Process and prepare overnight customer orders for early-morning delivery.
• Assist with coordinating deliveries.
• Ensure proper handling of kosher food products and verify kosher certifications.
• Manage a wide variety of branded and specialty kosher items.
• Handle customer orders efficiently and ensure accuracy in processing.
• Track, organize, and manage products within the CRM.
• Provide administrative support and coordination across multiple tasks.
• Assist in refining and improving operational processes in a startup environment.
• Collaborate with team members in a culture that values hard work, appreciation, and learning from mistakes.
• Perform other tasks related to the role.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Excellent interpersonal and communication abilities to collaborate effectively with teams, leadership, providers, and clients.
• Strong multitasking, and organizational skills with the ability to handle a high morning order volume.
• High accuracy in data entry with the ability to follow established processes and identify issues.
• Familiarity with product handling, inventory tracking, and order management, preferred.
• Ability to learn and operate systems such as MyCloud Grocer and QuickBooks.
• Reliable, energetic, confident, detail-oriented, with a positive attitude and a professional approach.
• Out-of-the-box thinker, reliable, and professional.
• Availability to work 7AM to 4PM EST or 8AM to 5PM EST.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets), preferred.
• Prior experience in roles such as administrative assistant, data entry, secretary, customer service, or other relevant positions.
• Sound judgment and the capacity to comprehend and execute instructions promptly with minimal supervision.
• Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Great work environment with potential for growth.