Key Facts

Remote From:

Full time

English

Hard Skills

Inbound Sales Shipment Coordination Quotations Customer Inquiries Operational Planning Issue Management Accounting Software Google Docs Google Workspace

Other Skills

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Record Keeping
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Customer Service
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Google Sheets
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Microsoft Excel
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Microsoft Word
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Microsoft Outlook
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Email Etiquette
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Adaptability
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Multitasking
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Teamwork
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Decisiveness
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Organizational Skills
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Detail Oriented
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Reliability
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Verbal Communication Skills
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Social Skills
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Self-Motivation
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Problem Solving

Roles & Responsibilities

Strong English written and spoken communication skills
Excellent phone and email etiquette
Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets); familiarity with QuickBooks is highly preferred
Self-motivated, detail-oriented, proactive problem-solver with the ability to work independently and grow

Requirements:

Handle inbound up-sales calls and communicate effectively with customers
Conduct timely follow-ups with clients and prospects
Prepare and send quotes accurately
Schedule deliveries and manage delivery timelines

The Hello Team

About The Hello Team

Keep Your Business Open 24 Hours If your staff aren’t available to answer calls, you can lose business. Don’t wait to find out! The Hello Team will provide you with agents to answer your calls 24 hours a day. Our agents will be on the phone with your customers and take down their information, we will then send you an email/text with the caller’s information so you can call them back at a time of your convince. We can also book appointments for them if needed, and add new leads to your CRM. The Hello Team has Reps which are specifically trained in the Home Healthcare industry, and the languages we provide are specifically tailored to communicate with your HHA's and patients, Including English Russian Uzbek and Spanish

Founded: 2018

Company size: 51 - 200

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Job description

Job Summary:

We are seeking a reliable and self-motivated Remote Operations Support & Virtual Assistant to handle inbound up-sales calls, customer follow-ups, and daily operational coordination. This role supports quoting, delivery scheduling, ETA updates, rebate management, and issue resolution while ensuring excellent customer service and accurate recordkeeping. The ideal candidate is highly organized, detail-oriented, and comfortable multitasking in a fast-paced environment. Strong communication skills, professional phone and email etiquette, and the ability to work independently while collaborating with internal teams are essential. This position offers an opportunity for growth within a dynamic and customer-focused organization.

Key Responsibilities:

Handle inbound up-sales calls and communicate effectively with customers.
Conduct timely follow-ups with clients and prospects.
Prepare and send quotes accurately.
Identify and coordinate with truckers and transportation partners.
Schedule deliveries and manage delivery timelines.
Update ETAs (Estimated Time of Arrivals) and communicate changes proactively.
Resolve issues and address operational or customer-related problems.
Manage rebates and ensure accurate tracking and processing.
Support additional tasks related to the role.

Qualifications & Requirements:

Strong English communication skills (written and spoken).
Excellent interpersonal and collaboration skills.
Experience with inbound sales and up-sales is preferred, but not required.
Previous Appliances Store experience is highly preferred.
Excellent Phone and Email etiquette.
Familiarity with basic QuickBooks functions, highly preferred.
Out-of-the-box thinker, reliable, detail-oriented, and proactive problem-solver with a positive attitude.
Self-motivated and eager to grow.
Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace (Docs, Sheets), preferred.
Prior experience in administrative, personal assistant, operations support, or related roles.
Strong multitasking and organizational skills with the ability to learn quickly and adapt.
Sound judgment and ability to work independently with minimal supervision.
Reliable computer (Windows 10 or newer), two monitors, and stable high-speed internet.