Remote Customer Support Specialist

Job Title: Customer Support Specialist

Job Summary:
This is a full-time, remote opportunity for a skilled and motivated Customer Support Specialist. In this role, you will be the first point of contact for our clients, playing a crucial role in delivering high-quality support and ensuring a seamless customer journey. Your day-to-day responsibilities will include responding to inquiries, resolving issues efficiently, and managing every interaction with professionalism and care. You will be expected to uphold strong phone etiquette, maintain a customer-first mindset, and consistently provide exceptional service that enhances the overall customer experience.

Key Responsibilities:

• Handle customer inquiries and provide accurate information via phone and/or email.
• Make outbound calls to follow up with customers, confirm appointments, or provide additional support.
• Assist customers with account setup, order processing, or service enrollment.
• Perform administrative tasks such as data entry, documentation, and updating customer records.
• Maintain accurate and organized records of all customer interactions in internal systems.
• Resolve customer concerns and escalate more complex issues to the appropriate department when necessary.
• Ensure high levels of customer satisfaction through professional, courteous, and empathetic communication.
• Stay informed about company products, services, policies, and procedures to provide accurate support.
• Collaborate with internal teams to resolve customer issues efficiently.
• Adhere to company standards for confidentiality, professionalism, and service quality.
• Identify opportunities to improve customer experience and suggest process improvements.
• Meet or exceed key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.

Qualifications & Requirements:

• Advanced level of English (written and spoken).
• Strong communication skills in English (spoken and written) with the ability to communicate with cross-functional and internal leaders.
• Schedule flexibility to work on EST (New York time).
• Excellent interpersonal skills, self-motivated, with a strong work ethic. 
• Phone Etiquette and Customer Experience skills.
• Previous experience in customer service is a plus.
• Excellent attention to detail and time management skills.
• Ability to work independently and meet deadlines with minimal supervision.
• Must have a Windows computer (Windows 10 or newer) that is less than 4 years old.
• Two monitors and a high-speed fiber network or Starlink internet.

Compensation & Benefits:

• 100% remote work.
• Compensation in USD.
• Full-time position with 40 hours per week.
• Opportunity to help elderly individuals and contribute to their well-being.
• Great work environment with potential for growth.