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XTN-92B1845 | JUNIOR TECHNICAL PROJECT ENGINEER

KMC Solutions

Roles & Responsibilities

  • A Degree/Diploma on Computer/Telecommunication Related Course
  • A Fundamental Knowledge on VOIP and other related technologies
  • An Experience in using Visio or Lucid chart
  • An Experience with enterprise ticketing system

Requirements:

  • Assisting senior level engineers with troubleshooting of systems and other initiatives for customers
  • Building Call Flows and Zoom Phone users, Zoom Contact Center Users
  • Testing and validating that any requests serviced are accurate and functional
  • Submitting Tickets (Incident and Feature Request)

Job description

 a

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Assisting senior level engineers with troubleshooting of systems and other initiatives for customers
  • Building Call Flows and Zoom Phone users, Zoom Contact Center Users
  • Testing and validating that any requests serviced are accurate and functional
  • Submitting Tickets (Incident and Feature Request)
  • Creating, update and maintain necessary knowledge base articles related to servicing customer environments
  • A Degree/Diploma on Computer/Telecommunication Related Course
  • A Fundamental Knowledge on VOIP and other related technologies
  • An Experience in using Visio or Lucid chart
  • Proficiency in English language (written and spoken)
  • Proficiency in Microsoft Office
  • An Experience in performing MACD tasks to any Voice Platform
  • An Experience with enterprise ticketing system
  • A Basic API or automation understanding
  • A fast learner and ability to manage multiple tasks
  • The ability to work in teams with a positive attitude
  • The ability to work various shifts Monday­-Sunday
  • And such other tasks as may be given by the EMPLOYER and/or Client analogous to the foregoing.
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