Key Facts

Remote From:

Full time

Russian, English

Hard Skills

Kibana Datadog JIRA Git (Version Control System) Git (Version Control System) Issue Tracking Config Files HyperText Markup Language (HTML) Elastic (ELK) Stack Configuration Management Grafana Internal Documentation Cascading Style Sheets (CSS) Operational Support And Analysis Triage Application Programming Interface (API) Cross-Functional Collaboration

Other Skills

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Prioritization
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Communication
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Time Management
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Detail Oriented
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Problem Solving

Roles & Responsibilities

Higher or incomplete higher education, preferably graduates of technical universities.
Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana).
Basic knowledge of markup web languages (HTML, CSS).
Working proficiency in English and Russian.

Requirements:

Process, classify, and perform initial analysis of incoming requests in Jira Service Desk.
Provide first-line operational support for project systems and configurations.
Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes.
Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents.

SOFTSWISS

Computer Software / SaaS

About SOFTSWISS

SOFTSWISS is an international company and a widely-acclaimed iGaming expert. We were the very first online gambling software company to start working with cryptocurrencies. SOFTSWISS appeared in July 2009 in Minsk, Belarus. Today SOFTSWISS is a recognised industry leader in iGaming software solutions development. The company has an international team, which counts 1,400+ employees and has an official presence in Poland, Malta, Georgia, and Belarus. To date, the SOFTSWISS client network counts more than 500 iGaming brands. Projects powered by SOFTSWISS receive numerous awards and accolades from industry media. SOFTSWISS steadily enhances the products portfolio with continuous innovations and increases the quality of its services, providing customers with first-class industry solutions. Our values: - High-end solutions based on reliability, security and honesty - Expertise of a professional team with over 10 years of iGaming background - Innovative approach to product development and business processes Our Products: - Sportsbook Platform - Online Casino Platform - Game Aggregator - Jackpot Aggregator - Affilka (Affiliate Platform) - Managed Services Our Services: - First Line Player Support - Player Retention - Player Reactivation - VIP Player Support - Anti-fraud support Our solutions: - Crypto Casino Solution - White Label Casino Solution - Turnkey Casino Solution White Label solutions: - Operating under the SOFTSWISS gambling licences - Ready-to-use payment processing options - SOFTSWISS merchant accounts Why Us? - Over 10 years helping our clients to succeed in the industry - Focus on software security and stability - Top client service based on the client needs - Best industry professionals - Agile methodology at all levels - Cutting-edge innovations - Wide geographical presence Website: www.softswiss.com Email: order@softswiss.com SOFTSWISS. Winning Combination

Company type: Large

Industry: Computer Software / SaaS

Founded: 2018

Company size: 1001 - 5000

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Job description

Overview:

SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues.

About Product:

SOFTSWISS Casino Platform
With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times.
Learn More

Purpose of the role:

You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases.

Key responsibilities:

Process, classify, and perform initial analysis of incoming requests in Jira Service Desk
Providing first-line operational support for project systems and configurations
Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes
Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents
Maintain accurate ticket updates and documentation
Prioritize tasks in accordance with requirements and business risk level

Required Experience:

Higher or incomplete higher education, preference for graduates of technical universities
Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana)
Basic knowledge of markup web languages (HTML, CSS)
Working proficiency in the English language
Working proficiency in the Russian language

Nice to have:

Familiarity with GitLab (or alternatives) CI/CD pipelines
Familiarity with Application Programming Interfaces (APIs)

Our Benefits:

Full-time remote work opportunities and flexible working hours
Private insurance
An additional 1 Day Off per calendar year
Sports program compensation
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.