Customer Service Virtual Assistant

JDOnline Connect is looking for remote Customer Service Virtual Assistants who will perform various administrative tasks for our clients. The ideal candidate for this role must be friendly yet professional demeanor, top- notch communication skills, and must be profecient in client management.

• Maintain and update client files.
• Ensure client satisfactions.
• Converse with clients via phone or email.
• Accurately answer client queries and deal with client grievances.
• Redirect urgent issues to the relevant deparments.
• Generate quotes for clients as and when requested.
• Handle clients concerns and criticisms with patience.
• Mediate returns and refunds and process them accordingly.
• Inbox management. Receive, read and filter, and file customers email request.
• Perform other duties related to Customer Service role as needed.