Role overview

Qualifications

Friendly and professional demeanor
Excellent communication skills
Proficient in client management
Experience performing administrative tasks remotely

Responsibilities

Maintain and update client files
Converse with clients via phone or email; accurately answer queries and address grievances
Generate quotes for clients and process returns/refunds; redirect urgent issues to relevant departments as needed
Inbox management: receive, read, filter, and file customer email requests

Key facts

Remote from: Anywhere
Freelance
Virtual Assistant
English

Hard skills

Client Services Email Management Help Desk Support Data Maintenance Customer Complaint Resolution Cash Register Escalation Procedures File Management Help Desk Support Customer Centricity

Other skills

Customer Service
Professionalism
Communication
Patience
Detail Oriented
Social Skills

About the company

JDOnline Connect

Digital Marketing & SEO Agencies

We're the JDOnline Connect crew, and we're all about making business magic happen. Our mission? Simple. We're on a mission to link businesses like yours with virtual assistant rockstars, bringing in the A-game to boost productivity and help you hit those success milestones.🚀 What Drives Us:At JDOnline Connect, we've got our eyes on the prize – your success. We're all about making the employment matchmaking game smooth and pocket-friendly. Need a stellar part-timer or a full-time MVP? We've got you covered, and we do it with flair in as fast as 7 days.🤝 Why Choose JDOnline Connect:Led by seasoned outsourcing aficionados, we're not just matchmakers; we're dedicated partners in your business journey. Whether you're diving into the outsourcing world for the first time or you're a seasoned pro, we've got the expertise to make sure you find your virtual assistant match made in heaven.💡 What Sets Us Apart:🌐 Seamless Matchmaking: We make hiring your perfect virtual assistant a breeze.🚀 Speedy Solutions: Need someone yesterday? We deliver pros in as fast as 7 days.🤖 Expert-Led: Led by outsourcing gurus, we know the ins and outs of virtual assistant success.Join us on this adventure! Let's make your business dreams a reality, one virtual assistant at a time.#JDOnlineConnect #AboutUs #VirtualAssistant #OutsourcingExperts #BusinessSuccess

Company details

Company typeSmall startup

IndustryDigital Marketing & SEO Agencies

Company size0 - 1

Links

Website LinkedIn See all jobs

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Job description

JDOnline Connect is looking for remote Customer Service Virtual Assistants who will perform various administrative tasks for our clients. The ideal candidate for this role must be friendly yet professional demeanor, top- notch communication skills, and must be profecient in client management.

REPONSIBILITIES:

Maintain and update client files.
Ensure client satisfactions.
Converse with clients via phone or email.
Accurately answer client queries and deal with client grievances.
Redirect urgent issues to the relevant deparments.
Generate quotes for clients as and when requested.
Handle clients concerns and criticisms with patience.
Mediate returns and refunds and process them accordingly.
Inbox management. Receive, read and filter, and file customers email request.
Perform other duties related to Customer Service role as needed.