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Customer Service Virtual Assistant

Role overview

Qualifications

  • Friendly and professional demeanor
  • Excellent communication skills
  • Proficient in client management
  • Experience performing administrative tasks remotely

Responsibilities

  • Maintain and update client files
  • Converse with clients via phone or email; accurately answer queries and address grievances
  • Generate quotes for clients and process returns/refunds; redirect urgent issues to relevant departments as needed
  • Inbox management: receive, read, filter, and file customer email requests

Key facts

Hard skills

Other skills

  • Customer Service
  • Professionalism
  • Communication
  • Patience
  • Detail Oriented
  • Social Skills

About the company

JDOnline Connect logo

JDOnline Connect

  • Outsourcing & BPO
  • Small startup
  • 0–1
We're the JDOnline Connect crew, and we're all about making business magic happen. Our mission? Simple. We're on a mission to link businesses like yours with virtual assistant rockstars, bringing in the A-game to boost productivity and help you hit those success milestones.🚀 What Drives Us:At JDOnline Connect, we've got our eyes on the prize – your success. We're all about making the employment matchmaking game smooth and pocket-friendly. Need a stellar part-timer or a full-time MVP? We've got you covered, and we do it with flair in as fast as 7 days.🤝 Why Choose JDOnline Connect:Led by seasoned outsourcing aficionados, we're not just matchmakers; we're dedicated partners in your business journey. Whether you're diving into the outsourcing world for the first time or you're a seasoned pro, we've got the expertise to make sure you find your virtual assistant match made in heaven.💡 What Sets Us Apart:🌐 Seamless Matchmaking: We make hiring your perfect virtual assistant a breeze.🚀 Speedy Solutions: Need someone yesterday? We deliver pros in as fast as 7 days.🤖 Expert-Led: Led by outsourcing gurus, we know the ins and outs of virtual assistant success.Join us on this adventure! Let's make your business dreams a reality, one virtual assistant at a time.#JDOnlineConnect #AboutUs #VirtualAssistant #OutsourcingExperts #BusinessSuccess

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Job description


JDOnline Connect
 is looking for remote Customer Service Virtual Assistants who will perform various administrative tasks for our clients. The ideal candidate for this role must be friendly yet professional demeanor, top- notch communication skills, and must be profecient in client management.

REPONSIBILITIES:
  • Maintain and update client files.
  • Ensure client satisfactions.
  • Converse with clients via phone or email.
  • Accurately answer client queries and deal with client grievances.
  • Redirect urgent issues to the relevant deparments.
  • Generate quotes for clients as and when requested.
  • Handle clients concerns and criticisms with patience.
  • Mediate returns and refunds and process them accordingly.
  • Inbox management. Receive, read and filter, and file customers email request.
  • Perform other duties related to Customer Service role as needed. 

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