Key Facts

Remote From:

Full time

Senior (5-10 years)

English

Hard Skills

Information Technology Infrastructure Library Power BI Service Management Cross-Functional Collaboration Data Mining Service Level Contract Management Risk Mitigation Business Transformation Stakeholder Communications Delivery Performance Tableau (Business Intelligence Software) Resource Planning Continuous Improvement Process

Other Skills

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Program Management
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Accountability
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Communication
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Leadership
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Teamwork
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Analytical Thinking
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Strategic Thinking
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Mentorship
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Problem Solving

Roles & Responsibilities

6+ years of extensive experience in Service Delivery, Program Management, or Customer Success leadership within the technology sector
Proven ability to manage complex, multi-functional stakeholder alignment and drive organizational process change
Expert capability in using data analytics tools to measure and optimize delivery performance
Demonstrated ability to mentor junior team members and manage high-level team workloads

Requirements:

Exhibit a strategic mindset to identify systemic delivery risks and implement preventative measures across the service delivery lifecycle
Lead high-stakes negotiations among internal (Engineering, Finance) and external (Customer CTO/IT Director) stakeholders to align expectations and accelerate revenue realization
Utilize ITIL framework to drive continuous improvement and architect consistent, high-quality delivery methodologies across product lines
Own resource balancing and workload management across customer segments, leveraging data analytics to analyze bottlenecks and improve RFT/OTIF performance (Power BI, Tableau)

Engio Recruitment

Human Resources, Staffing & Recruiting

About Engio Recruitment

Welcome to Engio.Your Gateway to Exceptional Talent in Engineering and Technology! At Engio, we understand the pivotal role that talent plays in shaping the future of engineering and technology. As a premier recruitment agency, we are dedicated to connecting top-tier professionals with innovative companies, driving progress and excellence across industries.Why Engio?Precision in Placement: Our team of seasoned recruiters specializes in identifying and placing the best talent, ensuring a perfect match for both candidates and employers.Global Reach, Local Expertise: With a vast network spanning the globe, we leverage international connections while maintaining a deep understanding of local markets.Commitment to Excellence: We strive for nothing less than excellence in every placement, fostering long-term relationships and contributing to the success of our clients.What Sets Us Apart?Partnerships, Not Transactions: Engio is more than a recruitment agency; we build partnerships that go beyond placements. We invest in understanding the unique needs and aspirations of both clients and candidates.Industry Insight: Our team stays ahead of industry trends, providing valuable insights that empower our clients to make informed decisions in a dynamic and competitive landscape.Our Specializations:Engineering: From mechanical and electrical to civil and aerospace engineering, we specialize in finding the right talent for your engineering needs.Technology: Whether you're seeking developers, data scientists, or IT professionals, Engio is your go-to partner for technology recruitment.Connect with Us:🌐 Visit www.engio.id to explore our services and current opportunities.📧 Email: recruitment@engio.id📞 Phone: +62 819 343536 91Join Engio on LinkedIn for the latest updates on talent acquisition, industry trends, and job opportunities. Let's build the future together! #EngioRecruits #EngineeringTalent #TechInnovation 🌐✨

Company type: Startup

Industry: Human Resources, Staffing & Recruiting

Founded: 2018

Company size: 11 - 50

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Job description

About Our Client

Are you a proven leader in Service Delivery or Customer Success, ready to define and architect the processes that drive organizational efficiency?

We are looking for a Senior Implementation Lead to strategically manage complex, high-stakes implementations, mitigate systemic risks, and mentor the next generation of implementation specialists. Your focus will be on leveraging the ITIL framework to achieve world-class service delivery.

Responsibilities

Exhibit a "look around the corner" strategic mindset to identify systemic delivery risks and implement robust, preventative measures across the entire service delivery methodology.
Lead high-stakes project negotiations involving competing priorities from internal (Engineering, Finance) and external (Customer CTO/IT Director) stakeholders to align expectations and ensure expedited revenue realization.
Utilize an advanced understanding of the ITIL framework to identify areas for continuous improvement and architect consistent, high-quality delivery methodologies across all product lines.
Take full accountability for the overall team resource balancing, ensuring balanced workloads and smooth execution across all customer segments.
Leverage advanced proficiency in data analytics tools (e.g., Power BI, Tableau) to analyze delivery bottlenecks, measure RFT/OTIF performance, and drive strategic improvements.

Requirements

6+ years of extensive experience in Service Delivery, Program Management, or Customer Success leadership within the technology sector.
Proven ability to manage complex, multi-functional stakeholder alignment and drive organizational process change.
Expert capability in using data analytics tools to measure and optimize delivery performance.
Demonstrated ability to mentor junior team members and manage high-level team workloads.

Ready to elevate your career? Apply now!
Please submit your CV and a brief cover letter detailing your relevant Service Desk experience and English proficiency

Note: Our team will only reach out to you if your application is selected for further consideration.