Key Facts

Remote From:

Full time

Mid-level (2-5 years)

English

Hard Skills

Legal Document Management Customer Complaint Resolution Digital File Management Good Documentation Practices Telephony Client Services Innovation Management

Other Skills

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Customer Service
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Record Keeping
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Professional Communication
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Accountability
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Time Management
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Organizational Skills

Roles & Responsibilities

Minimum Diploma qualification (Hospitality, Mass Communication, Logistics, or equivalent)
Strong verbal Chinese communication skills (mandatory)
Good written English skills
Minimum 3 years of client-facing or customer service experience

Requirements:

Manage immigration applications for Singapore PR and Citizenship, liaising with clients to collect, review, and verify documents and prepare clear cover letters
Deliver professional customer service across the application lifecycle, responding to queries via WhatsApp, Gmail, and phone and handling post-submission follow-ups
Maintain internal tracking and documentation, updating records and managing high volumes of digital documents with attention to detail
Stay updated on Singapore immigration policies and perform ad-hoc tasks as assigned

Job description

Job brief

Position: Admin & Customer Service Executive

Client Company: Professional Immigration Consultancy / Corporate Services Firm

Working Arrangement: Remote role; travel to Singapore required 4–6 times per month (optional)

Language Requirement: Strong verbal and good written Chinese; good written English

About the Role:

We are hiring on behalf of our client, a multi-award-winning consultancy specializing in Singapore Permanent Residency (PR) and Citizenship applications. We are seeking a detail-oriented and client-focused Admin & Customer Service Executive to support immigration application processes and provide high-quality service to clients. This is a mission-driven role with a direct impact on clients' future residency outcomes.

Key Responsibilities:

Immigration Administration & Documentation

Manage immigration applications related to Singapore PR, Citizenship, and other related submissions.
Liaise closely with clients to collect, review, and verify all required documents for accuracy and completeness.
Advise clients on proper documentation requirements based on current immigration regulations and policies.
Understand client backgrounds and prepare clear, structured cover letters to present client profiles effectively.
Ensure a high level of accuracy and quality in all government submissions.

Customer Service & Client Management

Deliver a professional, responsive, and high-quality customer experience throughout the application lifecycle.
Respond promptly and professionally to client queries via WhatsApp, Gmail, and phone, in accordance with company timelines.
Manage client expectations and handle post-submission follow-ups diligently.
Handle client grievances professionally, ensuring issues are resolved with care and accountability.

Operations & Internal Coordination

Update and maintain tracking sheets and internal records accurately and in a timely manner.
Handle a high volume of digital documents while maintaining strong attention to detail.
Stay updated on Singapore immigration policies and regulatory changes relevant to inbound applications.
Perform any other duties or ad-hoc tasks assigned by management.

Requirements

Minimum Diploma qualification (Hospitality, Mass Communication, Logistics, or equivalent).
Strong verbal Chinese communication skills (mandatory).
Good written English skills.
Minimum 3 years of client-facing or customer service experience.
No prior immigration experience required – full training will be provided.
Strong time management and organizational skills.
Ability to plan workload independently and meet strict deadlines.
Comfortable handling large volumes of digital documentation.
Detail-oriented, responsible, and service-driven mindset.