Technology: M365 Ambassador

We're looking for a talented candidates with experience in IT or TSR for Microsoft! If you have a passion in providing white-glove support to Microsoft customers but not limited Partners, SMB and consumers, with FQR (First Quality Resolution) goal in mind., we want to hear from you. The successful candidate will have the opportunity to work on exciting projects and be a key contributor to a growing development team. If this sounds like the perfect opportunity for you, APPLY NOW!

About SIEGEN SOLUTIONS:

Siegen Solutions specializes in partnering technology-focused clients by connecting them with top-tier talents. Our commitment lies in bridging the gap between exceptional candidates and cutting-edge technologies. At Siegen Solutions, we understand that success hinges on the right people with the right expertise. We're here to match skilled candidates with opportunities that align perfectly with their technological prowess.

Key Responsibilities:

• Provide white-glove support to Microsoft customers but not limited Partners, SMB and consumers, with FQR (First Quality Resolution) goal in mind.
• Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Teams, Yammer etc.
• Document and report to QMs, Cluster Leads & Geo Leads any identified gaps, issues etc.
• Report to QM, Cluster Lead &/or Geo Leads, any management or technical opportunities
• Build relationship to create, reinforce, motivate, and guide customers and partners
• Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• Leverage collaboration support tools and processes to expedite resolution of customer issues
• Conduct research on complex cases, validates cases for escalation to Backline and contributes to knowledge management initiatives.
• As a knowledge champion, s/he is the focal point for communications, coordination and overall adherence to the Microsoft Office 365 knowledge management program

Requirements:

• Must have at least 2 years of experience in IT or TSR in BPO or related industry and other expertise listed below:
  - M365
  - Solid MS Exchange Skills
  - Solid Sharepoint Skills
  - Solid MS Team Skills
• Must be proficient in:
  - Any Office 365
  - MS Windows Server, Azure or Exchange
  - ITIL V3
  - Solid foundational knowledge on Windows, Mac OS and other Office Apps
  
• Has a college degree in Computer Science, I.T. and Computer and Electronics Engineering or other relevant fields.
  
• Excellent English communication skills.
  

Benefits:

• Work in one of the top 5 I.T. companies in the world.
• World-class Benefits: health card, life insurance, etc.
• Incentive bonuses
• Workplace culture of innovation and excellence
• Salary will be based on skills, tenure and leadership capabilities.