Key Facts

Remote From:

Full time

Junior (1-2 years)

English

Hard Skills

Order Management WooCommerce Shopify Catalogues Performance Profiling Market Analysis Content Management Sales Reporting Inventory Management Promotional Campaigns Help Desk Support Customer Experience Improvement Project Collaboration

Other Skills

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Microsoft Office
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Time Management
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Organizational Skills
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Verbal Communication Skills
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Problem Solving

Roles & Responsibilities

At least 1 year of proven experience in an e-commerce or administrative support role.
Fluency in English, both written and verbal.
Proficiency in e-commerce platforms (such as Shopify, WooCommerce, or similar) and Microsoft Office Suite.
Excellent communication and problem-solving abilities.

Requirements:

Product Management: Assist with uploading, updating, and maintaining product listings across e-commerce platforms.
Order Processing: Support the processing of customer orders, returns, and exchanges efficiently.
Customer Support: Respond to customer enquiries via email, chat, or other communication channels.
Inventory Coordination: Monitor stock levels and liaise with relevant teams to ensure product availability.

Job description

Overview

Outsource Ability, on behalf of our client, is seeking a proactive and detail-oriented E-Commerce Assistant to support the management and optimisation of online sales channels. The ideal candidate will have a strong understanding of e-commerce operations, excellent communication skills, and the ability to work independently in a remote environment. This role is essential in ensuring smooth day-to-day online business activities and enhancing customer experience.

Key Responsibilities

Product Management: Assist with uploading, updating, and maintaining product listings across e-commerce platforms.
Order Processing: Support the processing of customer orders, returns, and exchanges efficiently.
Customer Support: Respond to customer enquiries via email, chat, or other communication channels.
Inventory Coordination: Monitor stock levels and liaise with relevant teams to ensure product availability.
Marketing Support: Assist with promotional campaigns, including updating banners, product descriptions, and offers.
Reporting: Generate and maintain reports on sales, customer feedback, and platform performance.
Market Research: Conduct research on competitors, trends, and opportunities to improve online sales strategies.

Qualifications

At least 1 year of proven experience in an e-commerce or administrative support role.
Fluency in English, both written and verbal.
Strong organisational and time-management skills.
Proficiency in e-commerce platforms (such as Shopify, WooCommerce, or similar) and Microsoft Office Suite.
Excellent communication and problem-solving abilities.
Attention to detail and accuracy in managing product and order information.

Equipment & Connectivity Requirements

To perform effectively in this role, candidates must have:

Their own laptop and headset (capable of supporting e-commerce and communication tools).
Reliable power supply (Solar, UPS, or Inverter) to ensure uninterrupted work.
Stable internet connection (sufficient speed for managing platforms, reporting, and video conferencing).