Customer Engagement Specialist

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

• Min 2.5 years proven experience in a sales or customer service role, preferably handling inbound inquiries. 
• Strong communication and interpersonal skills, with the ability to build rapport quickly. 
• Demonstrated ability to manage sales pipelines and close deals effectively. 
• Proficiency in CRM software and Microsoft Office Suite or similar tools.

Core responsibilities:

• Respond promptly and professionally to inbound calls, emails, and online submissions.
• Address customer inquiries, providing detailed information about products or services.
• Identify customer needs and determine appropriate solutions. 
• Conduct the sales process from initial contact to finalization with a focus on closing deals. 
• Qualify leads, gathering relevant information to understand customer requirements. 
• Present product or service solutions tailored to customer needs and objectives. 
• Dispatch qualified leads to senior members of the clients customer engagement team when required. 
• Ensure a seamless handover by providing complete and accurate lead information. 
• Maintain accurate and up-to-date records of interactions and sales activities in CRM tools.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!