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Telesales Representative

The Legends Agency

Key Facts

Remote From: 
Anywhere
Full time
English

Other Skills

  • •
    Record Keeping
  • •
    Needs Assessment
  • •
    Rapport Building
  • •
    Communication
  • •
    Active Listening
  • •
    Teamwork
  • •
    Problem Solving

Roles & Responsibilities

  • Grade 12 / High School Certificate
  • Additional qualifications are advantageous
  • Experience in telesales, telemarketing, or a similar role is preferred
  • Training will be provided

Requirements:

  • Outbound calls to contact potential or existing customers
  • Maintain in-depth knowledge of products and services to explain features and benefits
  • Meet or exceed sales quotas and targets
  • Regularly follow up with leads to nurture relationships and close sales deals

Job description

Job Title: Telesales Representative

Location: Remote (Within South Africa)

Salary Package: R10k basic salary/month; and Commission (In pounds)

You will be working with the UK market and UK-based clients.

Key Responsibilities:

  • Outbound Calls: Contact potential or existing customers.
  • Product Knowledge: Maintain in-depth knowledge of products and services to explain their features and benefits to customers.
  • Customer Engagement: Build rapport with customers, ask questions to understand their needs, and offer tailored solutions.
  • Sales Targets: Meet or exceed sales quotas and targets set by the company.
  • Handle Objections: Overcome customer objections and turn them into opportunities to close sales.
  • Follow-up: Regularly follow up with leads to nurture relationships and close sales deals.
  • Update CRM: Keep records of customer interactions, track sales, and update databases with customer details.
  • Provide Information: Answer customer questions about products, pricing, and availability.
  • Complaint Handling: Manage customer complaints or issues and ensure they are resolved efficiently.
  • Collaborate with Team: Work with sales teams to ensure alignment on goals and to share best practices.

    • Requirements:

    Minimum Qualifications: Grade 12 / High School Certificate, Additional qualifications are advantageous.

    Experience: Previous experience in telesales, telemarketing, or a similar role is preferred and recommended. Training will be provided.
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