Customer Success Representative

Role: Customer Success Representative
Location: Remote South Africa
Working Hours: UK Hours (9:00 am 5:30 pm GMT)
Employment Type: Full-time

Our Client helps companies find the perfect workspace, whether they need a full-time office, flexible hot desks, or meeting rooms. With the flexible office market growing rapidly, we make it simple for businesses to navigate their options, ensuring they find the space that fits their needs.

Role Overview

We are looking for a Customer Success Representative to join our remote team in South Africa. In this role, you'll be the first point of contact for our clients and venue partners, helping them secure the ideal workspaces and ensuring their experience is smooth, efficient, and enjoyable.

This is a hands-on role in a fast-paced environment, offering exposure to customer service, sales support, operations, finance, and marketing. If you thrive on variety, love solving problems, and enjoy working with people, this role is for you.

Key Responsibilities

Customer Support & Booking Management

• Respond promptly to customer inquiries via email, chat, and phone.
• Assist clients in booking meeting rooms, desks, and offices, ensuring fast and efficient service.
• Manage a high volume of requests, prioritising effectively to meet service level agreements (SLAs).

Venue Partner Management

• Build relationships with venue partners to understand their offerings and ensure accurate listings.
• Source and onboard new venue partners to grow our network.
• Ensure all venue listings meet Tally Workspaces quality standards.

Finance & Administration

• Support invoicing and payments, ensuring accuracy and timely processing.
• Work confidently with numbers to handle financial tasks such as reconciling payments and issuing invoices.

Customer Retention & Satisfaction

• Contribute to strategies that improve customer satisfaction and retention.
• Capture customer feedback to help improve our service and platform.

Ad-hoc Projects

• Support wider operational and marketing initiatives as the business evolves, including data management, process improvements, and campaign support.

Skills & Experience Required

Experience in customer support or client services, ideally within a fast-paced environment.
Experience handling support tickets and working to SLAs.
Excellent written and verbal communication skills you can write clear, professional messages and handle phone calls with confidence.
Highly organised and able to juggle multiple tasks and priorities.
Confident working with numbers and supporting basic finance processes (invoicing, reconciling payments).
Detail-orientedaccurate information and quality service is key.
Comfortable using customer support tools such as Intercom (experience with Intercom is a plus but not essential).
A proactive, problem-solving mindset, able to think on your feet and take ownership of challenges.
Previous experience working remotely and independently is a bonus.

Why Join?

Fully remote role based in South Africa, working with a UK team.
Fast-paced environment with lots of learning opportunities across different business areas.
Collaborative, supportive team culture.
Opportunity to grow within the business as we scale.
Competitive market-related salary.