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Customer Success Manager

Role overview

Qualifications

  • An overwhelming desire to help people
  • Attentiveness, accuracy, and multi-tasking at the same time
  • Fluent English
  • Technical ability to work remotely (laptop, fast Internet, a quiet place to work)

Responsibilities

  • Be a friend for customers and help solve any problem
  • Accompany and support clients at all stages (communication in chats, by mail and rarely by phone)
  • Communicate with charter companies
  • Quickly and independently resolve difficult/conflict situations

Key facts

Hard skills

Other skills

  • Independent Thinking
  • Adaptability
  • Multitasking
  • Teamwork
  • Quick Learning
  • Detail Oriented

About the company

SEARADAR logo

SEARADAR

  • Travel, Tourism & Airlines
  • 51–200
SEARADAR is an AI-powered yacht travel platform that designs fully personalized sailing experiences worldwide. Founded in 2017, the company has evolved from a traditional charter marketplace into a technology-driven travel platform redefining how yacht journeys are created and booked. We don’t sell pre-made tours. Instead, we design each sailing experience individually - matching the right yacht, route, crew and budget to every client. With access to 20,000+ yachts globally and deep data on charter operators, we transform a complex market into one clear, tailored solution. Headquartered in Portugal. SEARADAR operates as a remote-first company with a team of 40+ professionals across Europe. Over the past two years, the company has grown more than fivefold in service capacity. Our clients are primarily based in the EU, the US and the UK. Many of our founders and team members are experienced sailors, which allows us to combine domain expertise with advanced technology and AI-driven personalization. SEARADAR is building the infrastructure for the future of yacht travel - where data, automation and human insight merge to deliver one perfect trip instead of endless options. Trusted by thousands of clients worldwide, we are shaping a new standard in sailing experiences.

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Job description

Tasks

  • Be a friend for customers and the person who will help to solve any problem
  • Accompany and support clients at all stages: after payment and until the end of their charter (communication in chats, by mail and rarely by phone)
  • Communicate with charter companies
  • Quickly and independently resolve difficult/conflict situations
  • Work with amoCRM
  • Process payments and invoices
  • Collect feedback from users and work with the team to improve the product

Requirements

  • An overwhelming desire to help people
  • Attentiveness, accuracy, and multi-tasking at the same time
  • Readiness to quickly immerse into a new area and learn a lot
  • Fluent English (you need to communicate with customers and charter companies)
  • Technical ability to work remotely (laptop, fast Internet, a quiet place to work)
  • AmoCRM experience is a plus

Benefits

  • Remote work - you can work from anywhere in the world;
  • Opportunity for professional development and training;
  • Participation in corporate trips - once a year, we organize a week of sailing experience for all employees of the company;
  • Flexible calendar of holidays - our employees live in different countries, so we offer them the opportunity to form their own calendar of holidays.

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