Customer Success Manager

Tasks

• Be a friend for customers and the person who will help to solve any problem
• Accompany and support clients at all stages: after payment and until the end of their charter (communication in chats, by mail and rarely by phone)
• Communicate with charter companies
• Quickly and independently resolve difficult/conflict situations
• Work with amoCRM
• Process payments and invoices
• Collect feedback from users and work with the team to improve the product

Requirements

• An overwhelming desire to help people
• Attentiveness, accuracy, and multi-tasking at the same time
• Readiness to quickly immerse into a new area and learn a lot
• Fluent English (you need to communicate with customers and charter companies)
• Technical ability to work remotely (laptop, fast Internet, a quiet place to work)
• AmoCRM experience is a plus

Benefits

• Remote work - you can work from anywhere in the world;
• Opportunity for professional development and training;
• Participation in corporate trips - once a year, we organize a week of sailing experience for all employees of the company;
• Flexible calendar of holidays - our employees live in different countries, so we offer them the opportunity to form their own calendar of holidays.