Role overview

Qualifications

An overwhelming desire to help people
Attentiveness, accuracy, and multi-tasking at the same time
Fluent English
Technical ability to work remotely (laptop, fast Internet, a quiet place to work)

Responsibilities

Be a friend for customers and help solve any problem
Accompany and support clients at all stages (communication in chats, by mail and rarely by phone)
Communicate with charter companies
Quickly and independently resolve difficult/conflict situations

Key facts

Remote from: Anywhere
Full time
Customer Success Manager (CSM)
English

Hard skills

Business Communication Customer Success Management Payment Processing Conflict Management User Feedback Client Services Integrated Product Team Remote Administration

Other skills

Independent Thinking
Adaptability
Multitasking
Teamwork
Quick Learning
Detail Oriented

About the company

SEARADAR

Company details

Links

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Job description

Tasks

Be a friend for customers and the person who will help to solve any problem
Accompany and support clients at all stages: after payment and until the end of their charter (communication in chats, by mail and rarely by phone)
Communicate with charter companies
Quickly and independently resolve difficult/conflict situations
Work with amoCRM
Process payments and invoices
Collect feedback from users and work with the team to improve the product

Requirements

An overwhelming desire to help people
Attentiveness, accuracy, and multi-tasking at the same time
Readiness to quickly immerse into a new area and learn a lot
Fluent English (you need to communicate with customers and charter companies)
Technical ability to work remotely (laptop, fast Internet, a quiet place to work)
AmoCRM experience is a plus

Benefits

Remote work - you can work from anywhere in the world;
Opportunity for professional development and training;
Participation in corporate trips - once a year, we organize a week of sailing experience for all employees of the company;
Flexible calendar of holidays - our employees live in different countries, so we offer them the opportunity to form their own calendar of holidays.

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